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Production Support Engineer

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We are looking for Production Support Engineer for our client in Boston, MA
Job Title: Production Support Engineer
Job Location: Boston, MA
Job Type: Contract
Job Description:
Pay Range: $45hr - $50hr
  • Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
  • Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
  • Good experience in DB Queries Be able to write queries including fair complexity.
  • Good experience support environment Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
  • Having Exposure in support banking application.
  • Having exposure in monitoring tools like Splunk, Dynatrace.
  • Having additional knowledge on Grafana.
  • Excellent customer communication.
  • Good Analytical skills and team member skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job
We are looking for Production Support Engineer for our client in Boston, MA
Job Title: Production Support Engineer
Job Location: Boston, MA
Job Type: Contract
Job Description:
Pay Range: $45hr - $50hr
  • Deep understanding of Unix, Cloud PAAS, Oracle SQL queries to take care of any intensive analysis.
  • Good experience in Service Now ticketing tool for all Incidents, SRs, Problem Tickets and also Change/Problem Management Process.
  • Good experience in DB Queries Be able to write queries including fair complexity.
  • Good experience support environment Be able to understand ticket priorities, escalation matrix, client connects, weekly status representation, MI protocol, etc.,
  • Having Exposure in support banking application.
  • Having exposure in monitoring tools like Splunk, Dynatrace.
  • Having additional knowledge on Grafana.
  • Excellent customer communication.
  • Good Analytical skills and team member skills.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job