IT Support Center L2 Tech
Salary undisclosed
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Description:
*5 DAYS/WEEK ONSITE IN OVERLAND PARK, KS*
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Our client, a giant in the Re-Insurance / Specialty Insurance industry, is looking to engage a highly skilled and service-oriented IT Support Center Level 2 Technician to join our dynamic team. In this role, you will deliver outstanding technical support and provide an exceptional service experience to internal and external stakeholders across the U.S. and global offices.
Responsibilities:
You will be responsible for troubleshooting hardware, software, and system-related issues at Tier 1 and Tier 2 levels-always with professionalism, empathy, and a commitment to timely resolution.
Additional Duties
Experience Requirements:
Education Requirements:
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
*5 DAYS/WEEK ONSITE IN OVERLAND PARK, KS*
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Our client, a giant in the Re-Insurance / Specialty Insurance industry, is looking to engage a highly skilled and service-oriented IT Support Center Level 2 Technician to join our dynamic team. In this role, you will deliver outstanding technical support and provide an exceptional service experience to internal and external stakeholders across the U.S. and global offices.
Responsibilities:
You will be responsible for troubleshooting hardware, software, and system-related issues at Tier 1 and Tier 2 levels-always with professionalism, empathy, and a commitment to timely resolution.
- Provide responsive, empathetic, and solution-focused support via phone, email, teams, ticketing system (ServiceNow), and in person interactions.
- Triage and resolve end-user issues efficiently, providing support both remotely and onsite as needed.
- Maintain clear and detailed documentation of incidents, solutions, and procedures within the IT ticketing system.
- Administer user accounts and access permissions using tools like Azure AD and Active Roles Server (ARS).
- Escalate complex or unresolved issues to appropriate technical staff or vendors while maintaining ownership of the request.
- Assist with hardware setup, maintenance, and asset tracking to ensure availability and reliability of user equipment.
- Support Conference room, audio/visual equipment setup and provide training or documentation for effective use.
- Deliver high-touch personalized communication and strategic support with discretion for executive leadership.
- Provide end user orientation and guidance on hardware, software, and network operations.
- Proactively and effectively communicate updates to users and stakeholders with clarity and professionalism.
Additional Duties
- Safeguard sensitive company data and always maintain confidentiality.
- Promptly resolve assigned Help Desk tickets within expected SLAs.
- Perform device imaging, setups, hardware deployments, and mobile device configurations.
- Keep team lead and manager informed of issues or trends impacting service quality or business operations.
- Maintain clear, concise, and consistent ticket records.
- Liaise with vendors for hardware/software issues and create quotes for purchasing equipment as needed.
- Search for equipment and/or accessories online and create quotes for purchasing.
- Be available for occasional travel to branch locations and participate in on-call rotations when required.
- Coordinate and lead IT collaboration sessions for identified issues and escalations.
Experience Requirements:
- Proven ability to troubleshoot and resolve technical problems quickly and effectively with a customer-focused attitude.
- Strong verbal and written communication skills; ability to convey technical information in a clear and professional manner to non-technical users.
- Expertise in Windows 10/11, Microsoft Office 365 (particularly Excel and Outlook), and common web browsers.
- Working knowledge of Citrix, MS Intune, ServiceNow, and basic networking (TCP/IP).
- Strong written and verbal communication skills, including the ability to dialogue with executives with confidence and provide white glove support when necessary.
- Highly motivated self-starter with a high level of curiosity to understand how things work.
- Familiarity with tools such as Nexthink and Intune for endpoint monitoring and management is preferred.
Education Requirements:
- Technical certification or equivalent training in a relevant discipline.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job Description:
*5 DAYS/WEEK ONSITE IN OVERLAND PARK, KS*
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Our client, a giant in the Re-Insurance / Specialty Insurance industry, is looking to engage a highly skilled and service-oriented IT Support Center Level 2 Technician to join our dynamic team. In this role, you will deliver outstanding technical support and provide an exceptional service experience to internal and external stakeholders across the U.S. and global offices.
Responsibilities:
You will be responsible for troubleshooting hardware, software, and system-related issues at Tier 1 and Tier 2 levels-always with professionalism, empathy, and a commitment to timely resolution.
Additional Duties
Experience Requirements:
Education Requirements:
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
*5 DAYS/WEEK ONSITE IN OVERLAND PARK, KS*
Due to client requirement, applicants must be willing and able to work on a w2 basis. For our w2 consultants, we offer a great benefits package that includes Medical, Dental, and Vision benefits, 401k with company matching, and life insurance.
Our client, a giant in the Re-Insurance / Specialty Insurance industry, is looking to engage a highly skilled and service-oriented IT Support Center Level 2 Technician to join our dynamic team. In this role, you will deliver outstanding technical support and provide an exceptional service experience to internal and external stakeholders across the U.S. and global offices.
Responsibilities:
You will be responsible for troubleshooting hardware, software, and system-related issues at Tier 1 and Tier 2 levels-always with professionalism, empathy, and a commitment to timely resolution.
- Provide responsive, empathetic, and solution-focused support via phone, email, teams, ticketing system (ServiceNow), and in person interactions.
- Triage and resolve end-user issues efficiently, providing support both remotely and onsite as needed.
- Maintain clear and detailed documentation of incidents, solutions, and procedures within the IT ticketing system.
- Administer user accounts and access permissions using tools like Azure AD and Active Roles Server (ARS).
- Escalate complex or unresolved issues to appropriate technical staff or vendors while maintaining ownership of the request.
- Assist with hardware setup, maintenance, and asset tracking to ensure availability and reliability of user equipment.
- Support Conference room, audio/visual equipment setup and provide training or documentation for effective use.
- Deliver high-touch personalized communication and strategic support with discretion for executive leadership.
- Provide end user orientation and guidance on hardware, software, and network operations.
- Proactively and effectively communicate updates to users and stakeholders with clarity and professionalism.
Additional Duties
- Safeguard sensitive company data and always maintain confidentiality.
- Promptly resolve assigned Help Desk tickets within expected SLAs.
- Perform device imaging, setups, hardware deployments, and mobile device configurations.
- Keep team lead and manager informed of issues or trends impacting service quality or business operations.
- Maintain clear, concise, and consistent ticket records.
- Liaise with vendors for hardware/software issues and create quotes for purchasing equipment as needed.
- Search for equipment and/or accessories online and create quotes for purchasing.
- Be available for occasional travel to branch locations and participate in on-call rotations when required.
- Coordinate and lead IT collaboration sessions for identified issues and escalations.
Experience Requirements:
- Proven ability to troubleshoot and resolve technical problems quickly and effectively with a customer-focused attitude.
- Strong verbal and written communication skills; ability to convey technical information in a clear and professional manner to non-technical users.
- Expertise in Windows 10/11, Microsoft Office 365 (particularly Excel and Outlook), and common web browsers.
- Working knowledge of Citrix, MS Intune, ServiceNow, and basic networking (TCP/IP).
- Strong written and verbal communication skills, including the ability to dialogue with executives with confidence and provide white glove support when necessary.
- Highly motivated self-starter with a high level of curiosity to understand how things work.
- Familiarity with tools such as Nexthink and Intune for endpoint monitoring and management is preferred.
Education Requirements:
- Technical certification or equivalent training in a relevant discipline.
Skills, experience, and other compensable factors will be considered when determining pay rate. The pay range provided in this posting reflects a W2 hourly rate; other employment options may be available that may result in pay outside of the provided range.
W2 employees of Eliassen Group who are regularly scheduled to work 30 or more hours per week are eligible for the following benefits: medical (choice of 3 plans), dental, vision, pre-tax accounts, other voluntary benefits including life and disability insurance, 401(k) with match, and sick time if required by law in the worked-in state/locality.
Please be advised- If anyone reaches out to you about an open position connected with Eliassen Group, please confirm that they have an Eliassen.com email address and never provide personal or financial information to anyone who is not clearly associated with Eliassen Group. If you have any indication of fraudulent activity, please contact
About Eliassen Group:
Eliassen Group is a leading strategic consulting company for human-powered solutions. For over 30 years, Eliassen has helped thousands of companies reach further and achieve more with their technology solutions, financial, risk & compliance, and advisory solutions, and clinical solutions. With offices from coast to coast and throughout Europe, Eliassen provides a local community presence, balanced with international reach. Eliassen Group strives to positively impact the lives of their employees, clients, consultants, and the communities in which they operate.
Eliassen Group is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Don't miss out on our referral program! If we hire a candidate that you refer us to then you can be eligible for a $1,000 referral check!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Report this job