Nursing Quality Assurance Specialist RN

Majestic Care is looking for a Nursing Quality Assurance Specialist to join our teams’ mission and believe in our core values!

Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.

Our Core Values...

L - Listening

E - Empathy

A - Accountability

D - Decisiveness

This is how we create a culture to LEAD with Love.

Position Overview: This position provides quality assurance support services across the enterprise. The quality assurance specialist serves the organization by assisting, resourcing, and performing the tasks and duties of the pre-survey program, pre-survey follow up, and special assignments focused on quality improvement objectives. Quality assurance is a branch of the clinical and operational model organized to identify successes, best practices, opportunities for improvement, and illuminates facility level risks and benefits that are shared with the director of quality assurance and other stakeholders within the organization. This role requires the professional to create or facilitate successful interprofessional collaboration among peers, subordinates, and executives within the organization.

Key Responsibilities:

• You will possess advanced skills in leadership, leading others by inspiring them, serving as an example to others and inspiring them to perform at the top of their licensure.
• As a quality assurance specialist, you will possess and demonstrate passive and active listening skills to fully understand others and incorporate the concerns voiced at the point-of-care into your solutions related to quality of care, quality of life, and sound operational practices applicable to facility level requirements across a multi-state enterprise.
• You will possess strong writing skills, verbal and written communication skills, and remain engaged in all forms of communication affecting every role within the organization.
• The quality assurance specialist serves as a subject matter expert (SME) on CMS guidelines, CDC guidelines, Individual state regulatory bodies and their regulations that impact healthcare and special focus on post-acute care. This role possesses the skills to serve as a member of a team of likeminded professionals who integrate thoughtful content into discussions that may evolve into processes, policies, procedures and operationalize these elements across the enterprise and individual communities.
• You are required to effectively communicate horizontally and vertically across the organization, accurately articulating, writing, and expressing your concerns and interests to the director of quality assurance or other leadership if your findings require you to escalate the material into a timely solution.
• This position requires dynamic management skills, these skills will be used repetitively, include variance depending on circumstance, and may require innovative or creative pivoting by you in order to create a safe outcome. You will be required to be flexible in your work, duties, and schedule to fulfill the expectations of this role.
• This job will require extensive travel, one (1) or more than one (1) consecutive overnight assignments on a routine basis, meaning, you will cover multiple states, travel, and stay in accommodations such as a hotel many times in a calendar year.
• The quality assurance specialist collaborates with every role within the organization. This collaboration may vary in cadence, meaning, you will interact with culinary services weekly while interfacing with compliance only once a month, as an example.
• You will be proficient in escalating your concerns, observations, and recommendations to the correct roles. This communication expectation varies, there will be immediate concerns, non-urgent concerns, and patternistic concerns, all of which requires you to possess skills of patience, asserting yourself, creating accountability, a sense of urgency, resulting in a solution. Your director will serve as your immediate remedy to empower absolve risks or barriers
• As director of quality assurance, you and your immediate team will work interprofessionally to innovate the pre-survey process and quality assurance program by making the department, staff, and service points excellent and leading standards across the post-acute-care (PAC) space. You and your team will provide pre-survey follow up to ensure accountability and process improvement and you will engage in special supportive activities as needed to reduce risks and ensure quality. An example of special supportive activities may include find and fix challenging opportunities in a community that needs additional support for a brief or extended period of time.
• You will inspire, mentor, and consult with a team of various experts to ensure they perform at the top of their license, support the roles to create excellence, empower the roles to be successful, and professionally grow other leaders to serve at a higher capacity if an opportunity becomes available.
• Fosters a culture of service excellence which anticipates and responds to the needs of our residents.
• Ensures and protects the confidentiality of sensitive information.
• You possess a strong understanding of the impact pre-survey has on the viability of individual communities and the population and operation across the enterprise. You must possess the skills to integrate workflow strategies into various software’s with the intent to maintain a legacy of your work and extraction of meaningful KPI’s from the systems you utilize in your routine work across the enterprise.
• The quality assurance specialist will interprofessionally collaborate with other stakeholders to design, build, maintain, and orchestrate an executive quality assurance program. The executive quality assurance program will illuminate opportunities, barriers, and successes occurring across the enterprise. This program will be designed to maintain a legacy of work performed during your tenor in this position.
• Develop goals and objectives for the department; motivate and manage care team members to accomplish the same.
• Successfully completes the facility required training, participate in the development and delivery of educational content that elucidates your work, enriches the profession, and sustains improvements generated by your contributions to the operational care model.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures.
• Performs other tasks as assigned and within scope of practice.
  
  
  

Supervisory Responsibilities:

• Directly responsible to perform pre-survey audits, find and fix projects, pre-survey follow up, and special support projects as they assume priority.
• Oversee, manage and lead third (3rd) party partnerships if any of these are applicable and either overlap into your work or your services are needed to manage.
• Oversee the pre-survey calendar/schedule, resources allocated to completing a thorough assessment, and orchestrate resources from your team and other professionals throughout the enterprise.
• Direct oversight and management of quality assurance at the community level and enterprise.
• Schedule, staff, and conduct follow-up reviews for results that are concerning to verify improvements have been achieved and risks were mitigated.
• Develop meaningful relationships within all roles, responsibilities, and levels to ensure timely action and accuracy is executed to ensure safety and quality.
• Preparation and ongoing management of fiscal budgets and parameters impacting quality assurance.
  
  
  

Qualifications:

• Knowledge of healthcare management principles, practices, and procedures.
• Ability to interpret established policies into operating procedures.
• Ability to coordinate effectively various functions and activities for maximum cooperation and efficiency.
• Ability and skills to direct, instruct and advise team members.
• Ability to receive and effectively react to day-to-day problems presented by team members as well as others.
• Effective verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Bachelor’s degree in nursing science.
• Multi-state RN license desired or completed within six (6) months of hire date
• Two (2) years minimum director of nursing experience
• Expert in long-term care, the governing bodies that contribute to long-term care expectations, requirements, and regulations.
• Expert in quality assurance programing and operationalization of the program at a facility and executive scope
  
  
  

Other Special Requirements:

• Manual dexterity required to operate modern office equipment.
• Valid driver’s license for travel as needed.
  
  
  

#HiMed

Majestic Care is looking for a Nursing Quality Assurance Specialist to join our teams’ mission and believe in our core values!

Our mission: Through the hearts of our Care Team Members, we provide excellent healthcare to those we serve.

Our Core Values...

L - Listening

E - Empathy

A - Accountability

D - Decisiveness

This is how we create a culture to LEAD with Love.

Position Overview: This position provides quality assurance support services across the enterprise. The quality assurance specialist serves the organization by assisting, resourcing, and performing the tasks and duties of the pre-survey program, pre-survey follow up, and special assignments focused on quality improvement objectives. Quality assurance is a branch of the clinical and operational model organized to identify successes, best practices, opportunities for improvement, and illuminates facility level risks and benefits that are shared with the director of quality assurance and other stakeholders within the organization. This role requires the professional to create or facilitate successful interprofessional collaboration among peers, subordinates, and executives within the organization.

Key Responsibilities:

• You will possess advanced skills in leadership, leading others by inspiring them, serving as an example to others and inspiring them to perform at the top of their licensure.
• As a quality assurance specialist, you will possess and demonstrate passive and active listening skills to fully understand others and incorporate the concerns voiced at the point-of-care into your solutions related to quality of care, quality of life, and sound operational practices applicable to facility level requirements across a multi-state enterprise.
• You will possess strong writing skills, verbal and written communication skills, and remain engaged in all forms of communication affecting every role within the organization.
• The quality assurance specialist serves as a subject matter expert (SME) on CMS guidelines, CDC guidelines, Individual state regulatory bodies and their regulations that impact healthcare and special focus on post-acute care. This role possesses the skills to serve as a member of a team of likeminded professionals who integrate thoughtful content into discussions that may evolve into processes, policies, procedures and operationalize these elements across the enterprise and individual communities.
• You are required to effectively communicate horizontally and vertically across the organization, accurately articulating, writing, and expressing your concerns and interests to the director of quality assurance or other leadership if your findings require you to escalate the material into a timely solution.
• This position requires dynamic management skills, these skills will be used repetitively, include variance depending on circumstance, and may require innovative or creative pivoting by you in order to create a safe outcome. You will be required to be flexible in your work, duties, and schedule to fulfill the expectations of this role.
• This job will require extensive travel, one (1) or more than one (1) consecutive overnight assignments on a routine basis, meaning, you will cover multiple states, travel, and stay in accommodations such as a hotel many times in a calendar year.
• The quality assurance specialist collaborates with every role within the organization. This collaboration may vary in cadence, meaning, you will interact with culinary services weekly while interfacing with compliance only once a month, as an example.
• You will be proficient in escalating your concerns, observations, and recommendations to the correct roles. This communication expectation varies, there will be immediate concerns, non-urgent concerns, and patternistic concerns, all of which requires you to possess skills of patience, asserting yourself, creating accountability, a sense of urgency, resulting in a solution. Your director will serve as your immediate remedy to empower absolve risks or barriers
• As director of quality assurance, you and your immediate team will work interprofessionally to innovate the pre-survey process and quality assurance program by making the department, staff, and service points excellent and leading standards across the post-acute-care (PAC) space. You and your team will provide pre-survey follow up to ensure accountability and process improvement and you will engage in special supportive activities as needed to reduce risks and ensure quality. An example of special supportive activities may include find and fix challenging opportunities in a community that needs additional support for a brief or extended period of time.
• You will inspire, mentor, and consult with a team of various experts to ensure they perform at the top of their license, support the roles to create excellence, empower the roles to be successful, and professionally grow other leaders to serve at a higher capacity if an opportunity becomes available.
• Fosters a culture of service excellence which anticipates and responds to the needs of our residents.
• Ensures and protects the confidentiality of sensitive information.
• You possess a strong understanding of the impact pre-survey has on the viability of individual communities and the population and operation across the enterprise. You must possess the skills to integrate workflow strategies into various software’s with the intent to maintain a legacy of your work and extraction of meaningful KPI’s from the systems you utilize in your routine work across the enterprise.
• The quality assurance specialist will interprofessionally collaborate with other stakeholders to design, build, maintain, and orchestrate an executive quality assurance program. The executive quality assurance program will illuminate opportunities, barriers, and successes occurring across the enterprise. This program will be designed to maintain a legacy of work performed during your tenor in this position.
• Develop goals and objectives for the department; motivate and manage care team members to accomplish the same.
• Successfully completes the facility required training, participate in the development and delivery of educational content that elucidates your work, enriches the profession, and sustains improvements generated by your contributions to the operational care model.
• Reports any allegations of abuse, neglect, misappropriation of property, exploitation, or mistreatment of residents to supervisor and/or administrator. Protects residents from abuse and cooperates with all investigations.
• Reports any occupational exposures to blood, body fluids, infectious materials, and/or hazardous chemicals in accordance with facility policy.
• Participates in all life safety and emergency drills and trainings. Fulfills responsibilities as assigned during implementation or activation of the facility’s emergency plan.
• Reports work-related injuries and illnesses immediately to supervisor.
• Follows established infection control policies and procedures.
• Performs other tasks as assigned and within scope of practice.
  
  
  

Supervisory Responsibilities:

• Directly responsible to perform pre-survey audits, find and fix projects, pre-survey follow up, and special support projects as they assume priority.
• Oversee, manage and lead third (3rd) party partnerships if any of these are applicable and either overlap into your work or your services are needed to manage.
• Oversee the pre-survey calendar/schedule, resources allocated to completing a thorough assessment, and orchestrate resources from your team and other professionals throughout the enterprise.
• Direct oversight and management of quality assurance at the community level and enterprise.
• Schedule, staff, and conduct follow-up reviews for results that are concerning to verify improvements have been achieved and risks were mitigated.
• Develop meaningful relationships within all roles, responsibilities, and levels to ensure timely action and accuracy is executed to ensure safety and quality.
• Preparation and ongoing management of fiscal budgets and parameters impacting quality assurance.
  
  
  

Qualifications:

• Knowledge of healthcare management principles, practices, and procedures.
• Ability to interpret established policies into operating procedures.
• Ability to coordinate effectively various functions and activities for maximum cooperation and efficiency.
• Ability and skills to direct, instruct and advise team members.
• Ability to receive and effectively react to day-to-day problems presented by team members as well as others.
• Effective verbal and written communication skills.
• Excellent interpersonal and customer service skills.
• Bachelor’s degree in nursing science.
• Multi-state RN license desired or completed within six (6) months of hire date
• Two (2) years minimum director of nursing experience
• Expert in long-term care, the governing bodies that contribute to long-term care expectations, requirements, and regulations.
• Expert in quality assurance programing and operationalization of the program at a facility and executive scope
  
  
  

Other Special Requirements:

• Manual dexterity required to operate modern office equipment.
• Valid driver’s license for travel as needed.
  
  
  

#HiMed