Voice Support Specialist
Salary undisclosed
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Position:
Voice Support Specialist
Salary Range:
$85,000 - $115,000 per year
Job Type:
Full Time
Work Setting:
Onsite
Timing:
Immediate / Open until Filled
Hill Associates is searching for a Voice Support Specialist to support a high-profile Washington, D.C., federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving various business problems related to the service. This position seeks a proactive candidate who is passionate about surpassing customer expectations and can work independently with minimal supervision. As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers.
Key Responsibilities:
Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why Work for Hill Associates?
We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.
Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.
Hill Associates recruits, employs, trains, compensates and promotes without regard to race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law. This policy applies to all terms and conditions of employment including terminations, layoffs, recalls, transfers, leaves of absence.
Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit www.dhs.gov/E-Verify.
Applications can be submitted electronically or by submitting a paper resume to:
Hill Associates Attention: HR
1 Research Ct Suite 450
Rockville MD 20850
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Hill Associates Recruiting Team at 202-656-6505 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.
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Voice Support Specialist
Salary Range:
$85,000 - $115,000 per year
Job Type:
Full Time
Work Setting:
Onsite
Timing:
Immediate / Open until Filled
Hill Associates is searching for a Voice Support Specialist to support a high-profile Washington, D.C., federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving various business problems related to the service. This position seeks a proactive candidate who is passionate about surpassing customer expectations and can work independently with minimal supervision. As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers.
Key Responsibilities:
- Investigating operational issues and proposing solutions;
- Documenting processes and procedures and analyzing them for improvement;
- Planning and implementing upgrades and configuration changes;
- Developing Excel-based spreadsheets and manipulating them to manage inventory data sets effectively;
- Improving the overall operational efficiency of service delivery
- Bachelor’s Degree
- Minimum 7 years of professional experience
- Minimum 3-5 years of voice/telecommunications experience in an enterprise-class environment
- Must be able to successfully obtain and hold Secret security clearance
- Ability to work onsite at customer offices as required in the DC Metro area 100% of the time
- General knowledge of IP data and voice communications
- Solid analytical ability and competency with Microsoft Excel
- Experience with the analysis and administration of voice/telecom systems
- Proven research, analysis, and problem-solving skills
- Effective written and oral communication skills
- Solid planning and organizational abilities
- Able to produce professional work products using Microsoft Word and PowerPoint
- Prior work in a federal government environment
- Experience with PowerBI and data visualization
- Familiarity with ServiceNow and trouble ticketing systems
- Exposure to secure telephony (e.g., vIPer, GEM One, etc.)
- Experience with Cisco voice products such as Call Manager
- Experience working for or with a telecommunication service provider on voice services
- High-level technical knowledge of VoIP and Unified Communications
Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why Work for Hill Associates?
We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.
Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.
Hill Associates recruits, employs, trains, compensates and promotes without regard to race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law. This policy applies to all terms and conditions of employment including terminations, layoffs, recalls, transfers, leaves of absence.
Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit www.dhs.gov/E-Verify.
Applications can be submitted electronically or by submitting a paper resume to:
Hill Associates Attention: HR
1 Research Ct Suite 450
Rockville MD 20850
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Hill Associates Recruiting Team at 202-656-6505 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.
Powered by JazzHR
Pdglfw5AKi
Position:
Voice Support Specialist
Salary Range:
$85,000 - $115,000 per year
Job Type:
Full Time
Work Setting:
Onsite
Timing:
Immediate / Open until Filled
Hill Associates is searching for a Voice Support Specialist to support a high-profile Washington, D.C., federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving various business problems related to the service. This position seeks a proactive candidate who is passionate about surpassing customer expectations and can work independently with minimal supervision. As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers.
Key Responsibilities:
Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why Work for Hill Associates?
We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.
Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.
Hill Associates recruits, employs, trains, compensates and promotes without regard to race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law. This policy applies to all terms and conditions of employment including terminations, layoffs, recalls, transfers, leaves of absence.
Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit www.dhs.gov/E-Verify.
Applications can be submitted electronically or by submitting a paper resume to:
Hill Associates Attention: HR
1 Research Ct Suite 450
Rockville MD 20850
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Hill Associates Recruiting Team at 202-656-6505 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.
Powered by JazzHR
Pdglfw5AKi
Voice Support Specialist
Salary Range:
$85,000 - $115,000 per year
Job Type:
Full Time
Work Setting:
Onsite
Timing:
Immediate / Open until Filled
Hill Associates is searching for a Voice Support Specialist to support a high-profile Washington, D.C., federal agency. This role entails coordinating and providing operational support for enterprise VoIP and Unified Communication service delivery, data analysis, and solving various business problems related to the service. This position seeks a proactive candidate who is passionate about surpassing customer expectations and can work independently with minimal supervision. As a full-time employee, you will be part of a small team with demonstrated success in delivering and supporting mission-critical solutions for government customers.
Key Responsibilities:
- Investigating operational issues and proposing solutions;
- Documenting processes and procedures and analyzing them for improvement;
- Planning and implementing upgrades and configuration changes;
- Developing Excel-based spreadsheets and manipulating them to manage inventory data sets effectively;
- Improving the overall operational efficiency of service delivery
- Bachelor’s Degree
- Minimum 7 years of professional experience
- Minimum 3-5 years of voice/telecommunications experience in an enterprise-class environment
- Must be able to successfully obtain and hold Secret security clearance
- Ability to work onsite at customer offices as required in the DC Metro area 100% of the time
- General knowledge of IP data and voice communications
- Solid analytical ability and competency with Microsoft Excel
- Experience with the analysis and administration of voice/telecom systems
- Proven research, analysis, and problem-solving skills
- Effective written and oral communication skills
- Solid planning and organizational abilities
- Able to produce professional work products using Microsoft Word and PowerPoint
- Prior work in a federal government environment
- Experience with PowerBI and data visualization
- Familiarity with ServiceNow and trouble ticketing systems
- Exposure to secure telephony (e.g., vIPer, GEM One, etc.)
- Experience with Cisco voice products such as Call Manager
- Experience working for or with a telecommunication service provider on voice services
- High-level technical knowledge of VoIP and Unified Communications
Physical Demands: Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Why Work for Hill Associates?
We are a small award winning government contracting firm with demonstrated success delivering and supporting mission critical networking solutions.
Benefits: From the first day of employment, Hill Associates offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k), as well as a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time employees.
Hill Associates recruits, employs, trains, compensates and promotes without regard to race, religion, creed, color, citizenship, national origin, age, sex, gender, gender identity/expression, sexual orientation, marital status, disability, genetic information, veteran status or any other legally protected basis, in accordance with applicable federal, state, or local law. This policy applies to all terms and conditions of employment including terminations, layoffs, recalls, transfers, leaves of absence.
Hill Associates uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities as an applicant, please visit www.dhs.gov/E-Verify.
Applications can be submitted electronically or by submitting a paper resume to:
Hill Associates Attention: HR
1 Research Ct Suite 450
Rockville MD 20850
If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Hill Associates Recruiting Team at 202-656-6505 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation.
Disclaimer: Nothing in this job description/posting shall constitute an offer or promise of employment.
Powered by JazzHR
Pdglfw5AKi