CSM ServiceNow Developer - Direct Hire - W2 ONLY - Work Remotely (Must be located in VA, TX, NC, MD, GA, FL, or DC)

This is a direct hire, permanent position and must be able to work W2

Must be able to obtain a Public Trust clearance

Work 100% remotely but must be located in the following states (either VA, TX, NC, MD, GA, FL, or DC)

Must have 3 years of ServiceNow development in CSM module

OVERVIEW

• We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development.
• The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development.
• This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.

ROLES AND RESPONSIBILITIES

• Design & Development:
• Customize and configure the ServiceNow CSM module to meet business requirements.
• Develop and implement custom applications and integrations within the ServiceNow platform.
• Design and configure workflows, business rules, UI policies, and client scripts.
• Implementation & Integration:
• Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
• Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
• Collaboration & Stakeholder Engagement:
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
• Documentation & Compliance:
• Create and maintain technical documentation, including design specifications, test cases, and user guides.
• Ensure compliance with IT security policies and data privacy regulations.

MINIMUM QUALIFICATIONS

• Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module
• A total of 5 years of software development experience with strong programming skills.
• Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
• Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
• Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.
• Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
• Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in a team environment.
• Effective communication skills for stakeholder interactions.

EDUCATION AND CERTIFICATIONS

• Bachelor s degree in computer science, Information Technology, or a related field
• ServiceNow Certified Systems Administrator (CSA)

PREFERRED QUALIFICATIONS

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist CSM
• Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
• Familiarity with Agile development methodologies and tools (e.g., JIRA).
• Excellent communication and interpersonal skills.

SECURITY CLEARANCE

• Ability to obtain and maintain a Public Trust

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

This is a direct hire, permanent position and must be able to work W2

Must be able to obtain a Public Trust clearance

Work 100% remotely but must be located in the following states (either VA, TX, NC, MD, GA, FL, or DC)

Must have 3 years of ServiceNow development in CSM module

OVERVIEW

• We are seeking an experienced ServiceNow Developer specializing in the Customer Service Management (CSM) module, with a solid background in software development.
• The ideal candidate should have at least 3 years of experience in ServiceNow development and 5 years in software development.
• This role involves designing, developing, and implementing solutions on the ServiceNow platform to enhance customer service operations and streamline workflows.

ROLES AND RESPONSIBILITIES

• Design & Development:
• Customize and configure the ServiceNow CSM module to meet business requirements.
• Develop and implement custom applications and integrations within the ServiceNow platform.
• Design and configure workflows, business rules, UI policies, and client scripts.
• Implementation & Integration:
• Implement end-to-end ServiceNow CSM solutions, including case management, service management, and knowledge management.
• Integrate ServiceNow CSM with third-party applications and other ServiceNow modules.
• Collaboration & Stakeholder Engagement:
• Collaborate with business stakeholders to gather requirements and translate them into technical solutions.
• Work closely with ServiceNow architects, administrators, and other development teams to ensure cohesive solutions.
• Documentation & Compliance:
• Create and maintain technical documentation, including design specifications, test cases, and user guides.
• Ensure compliance with IT security policies and data privacy regulations.

MINIMUM QUALIFICATIONS

• Minimum 3 years of experience as a ServiceNow Developer, specifically with the Customer Service Management (CSM) module
• A total of 5 years of software development experience with strong programming skills.
• Proven track record of implementing ServiceNow solutions and customizing ServiceNow CSM functionalities.
• Strong knowledge of ServiceNow platform capabilities, including scripting (JavaScript), UI customization, and Service Portal configuration.
• Proficiency in ServiceNow development tools: Flow Designer, IntegrationHub, Scripted REST APIs, and Business Rules.
• Experience with web technologies such as HTML, CSS, JavaScript, and AngularJS.
• Knowledge of integrating ServiceNow with third-party systems using REST/SOAP APIs.
• Strong analytical and problem-solving abilities.
• Ability to work independently and in a team environment.
• Effective communication skills for stakeholder interactions.

EDUCATION AND CERTIFICATIONS

• Bachelor s degree in computer science, Information Technology, or a related field
• ServiceNow Certified Systems Administrator (CSA)

PREFERRED QUALIFICATIONS

• ServiceNow Certified Application Developer
• ServiceNow Certified Implementation Specialist CSM
• Experience with other ServiceNow modules (ITSM, ITOM, ITBM) is a plus.
• Familiarity with Agile development methodologies and tools (e.g., JIRA).
• Excellent communication and interpersonal skills.

SECURITY CLEARANCE

• Ability to obtain and maintain a Public Trust

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.