Technical Business Analyst - Contact Center ACD/IVR Builds (Nice CXOne Platform)

Responsibilities: -

Gather and document business requirements for ACD/IVR builds.

Collaborate with stakeholders to understand their needs and translate them into technical specifications.

Work closely with the engineering team to ensure accurate translation of requirements into technical solutions.

Conduct data analysis to identify trends and insights that inform decision-making.

Create and maintain documentation, including process flows, use cases, and user stories.

Assist in the testing and validation of new features and functionalities.

Provide training and support to end-users to ensure successful adoption of new systems.

Monitor and report on project progress, ensuring timely delivery and quality outcomes.

"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."

Responsibilities: -

Gather and document business requirements for ACD/IVR builds.

Collaborate with stakeholders to understand their needs and translate them into technical specifications.

Work closely with the engineering team to ensure accurate translation of requirements into technical solutions.

Conduct data analysis to identify trends and insights that inform decision-making.

Create and maintain documentation, including process flows, use cases, and user stories.

Assist in the testing and validation of new features and functionalities.

Provide training and support to end-users to ensure successful adoption of new systems.

Monitor and report on project progress, ensuring timely delivery and quality outcomes.

"Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability."