Training and Development Lead - Healthcare Programs

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Training and Development Lead - Healthcare Programs at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

• Conducts advanced level training courses, both on-site and virtual, for management and professional development to include lectures, web-based programs and hands-on sessions. Also offers train-the-trainer sessions to build instructor pool.
• Designs and develops professional, management and/or non-technical skills training programs and curriculums, both on-site and virtual, for employees. Works with applicable business unit/area to establish content, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee.
• Prepares lesson plans including developing and preparing training materials such as manuals, handouts, instructor guides and audiovisuals.
• Works with training management and business units to conduct needs assessments to ensure training needs are met.
• Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions. Recommends and implements approved revisions to course materials as necessary to improve training effectiveness.
• Reviews external training programs to determine feasibility of purchase as requested. Makes recommendations to management as appropriate.
• Provides leadership and work guidance to less experienced personnel.

What we're looking for

• Bachelor's degree in a related field - OR - a minimum of four (4) years of hands-on experience with Medicaid programs.
• Proven experience delivering effective classroom training, with a strong understanding of adult learning principles and instructional design.
• Background in healthcare, with working knowledge of Medicaid programs strongly preferred.
• Prior experience in training within a call center environment, including onboarding and ongoing skills development.
• Strong facilitation, communication, and organizational skills, with the ability to engage diverse learner groups and adapt training approaches accordingly.

What you should expect in this role

• This is an onsite position in Tucker, GA.
• Work schedule is Monday to Friday, from 8:00 AM - 5:00 PM.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $64,500.00 - $92,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Great companies need great teams to propel their operations. Join the group that solves business challenges and enhances the way we work and grow. Working at Gainwell carries its rewards. You'll have an incredible opportunity to grow your career in a company that values your contributions and puts a premium on work flexibility, learning, and career development.

Summary

As a Training and Development Lead - Healthcare Programs at Gainwell, you can contribute your skills as we harness the power of technology to help our clients improve the health and well-being of the members they serve - a community's most vulnerable. Connect your passion with purpose, teaming with people who thrive on finding innovative solutions to some of healthcare's biggest challenges. Here are the details on this position.

Your role in our mission

• Conducts advanced level training courses, both on-site and virtual, for management and professional development to include lectures, web-based programs and hands-on sessions. Also offers train-the-trainer sessions to build instructor pool.
• Designs and develops professional, management and/or non-technical skills training programs and curriculums, both on-site and virtual, for employees. Works with applicable business unit/area to establish content, prerequisite skills and knowledge for trainees. Ensures that training courses address all levels of employee.
• Prepares lesson plans including developing and preparing training materials such as manuals, handouts, instructor guides and audiovisuals.
• Works with training management and business units to conduct needs assessments to ensure training needs are met.
• Gathers, reviews and analyzes course evaluations to determine effectiveness of training sessions. Recommends and implements approved revisions to course materials as necessary to improve training effectiveness.
• Reviews external training programs to determine feasibility of purchase as requested. Makes recommendations to management as appropriate.
• Provides leadership and work guidance to less experienced personnel.

What we're looking for

• Bachelor's degree in a related field - OR - a minimum of four (4) years of hands-on experience with Medicaid programs.
• Proven experience delivering effective classroom training, with a strong understanding of adult learning principles and instructional design.
• Background in healthcare, with working knowledge of Medicaid programs strongly preferred.
• Prior experience in training within a call center environment, including onboarding and ongoing skills development.
• Strong facilitation, communication, and organizational skills, with the ability to engage diverse learner groups and adapt training approaches accordingly.

What you should expect in this role

• This is an onsite position in Tucker, GA.
• Work schedule is Monday to Friday, from 8:00 AM - 5:00 PM.
• Video cameras must be used during all interviews, as well as during the initial week of orientation.

Employee Benefits & Perks:

• Health benefits (medical, dental, and vision) begin on Day 1 of employment.
• 401(k) with company match and additional benefits become available within the first few months.
• Employees can take advantage of the flexible vacation policy after 90 days of employment. Any exceptions require manager approval before the employee's start date at Gainwell.
• Career growth and advancement opportunities are encouraged and supported.
• A company-provided computer is supplied for work use.

#LI-ONSITE #LI-JA1 #LI-CM1

The pay range for this position is $64,500.00 - $92,200.00 per year, however, the base pay offered may vary depending on geographic region, internal equity, job-related knowledge, skills, and experience among other factors. Put your passion to work at Gainwell. You'll have the opportunity to grow your career in a company that values work flexibility, learning, and career development. All salaried, full-time candidates are eligible for our generous, flexible vacation policy, a 401(k) employer match, comprehensive health benefits , and educational assistance. We also have a variety of leadership and technical development academies to help build your skills and capabilities.

We believe nothing is impossible when you bring together people who care deeply about making healthcare work better for everyone. Build your career with Gainwell, an industry leader. You'll be joining a company where collaboration, innovation, and inclusion fuel our growth. Learn more about Gainwell at our company website and visit our Careers site for all available job role openings.

Gainwell Technologies is committed to a diverse, equitable, and inclusive workplace. We are proud to be an Equal Opportunity Employer, where all qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical condition), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We celebrate diversity and are dedicated to creating an inclusive environment for all employees.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.