Customer Relations Administrator

Position Summary:

In this dynamic role, you will provide direct support to Suzuki retail customers and dealers, handling concerns in a way that benefits all parties. This position requires strong communication abilities, exceptional customer service skills, and a proactive approach to problem-solving. You will work closely with both internal and external teams to research, analyze, and resolve time-sensitive tasks efficiently. Additionally, you will be responsible for following up on sales and service emails and managing social media feedback, ensuring a positive and unified customer experience.

Key Responsibilities:

• Serve as the primary contact for customer inquiries via email and phone.
• Actively listen to customer concerns, resolve issues when possible, and escalate complex matters when necessary.
• Provide prompt, clear, and professional responses to customer inquiries.
• Accurately record and update customer information in our systems.
• Maintain organized records of all customer interactions.
• Collaborate with department supervisors and teams to identify solutions and resolve complex issues.
• Focus on providing solutions rather than excuses to ensure customer satisfaction.
• Follow up on sales and service emails to ensure timely and effective communication.
• Monitor social media platforms for negative posts and feedback, addressing concerns and escalating when appropriate.

Required Qualifications:

• Strong grammar, punctuation, and spelling skills.
• High school diploma or equivalent.
• Basic understanding of customer service principles and best practices.
• Basic computer proficiency: ability to navigate systems, type 30+ words per minute, and multitask.
• Excellent written and verbal communication skills.
• High attention to detail and thorough documentation.
• Ability to tailor customer interactions for a personalized experience.
• Self-motivated, confident, and solutions-oriented.
• Friendly, adaptable, and professional demeanor at all times.
• Strong troubleshooting abilities with a positive attitude under pressure.

Preferred Qualifications:

• At least 1 year of experience in a customer service-related role.
• At least 1 year of call center experience.
• Bilingual in English and Spanish is a plus.

If you are passionate about providing exceptional customer service and thrive in a dynamic, collaborative environment, we encourage you to apply!

https://www.suzukimarine.com/careers/

Position Summary:

In this dynamic role, you will provide direct support to Suzuki retail customers and dealers, handling concerns in a way that benefits all parties. This position requires strong communication abilities, exceptional customer service skills, and a proactive approach to problem-solving. You will work closely with both internal and external teams to research, analyze, and resolve time-sensitive tasks efficiently. Additionally, you will be responsible for following up on sales and service emails and managing social media feedback, ensuring a positive and unified customer experience.

Key Responsibilities:

• Serve as the primary contact for customer inquiries via email and phone.
• Actively listen to customer concerns, resolve issues when possible, and escalate complex matters when necessary.
• Provide prompt, clear, and professional responses to customer inquiries.
• Accurately record and update customer information in our systems.
• Maintain organized records of all customer interactions.
• Collaborate with department supervisors and teams to identify solutions and resolve complex issues.
• Focus on providing solutions rather than excuses to ensure customer satisfaction.
• Follow up on sales and service emails to ensure timely and effective communication.
• Monitor social media platforms for negative posts and feedback, addressing concerns and escalating when appropriate.

Required Qualifications:

• Strong grammar, punctuation, and spelling skills.
• High school diploma or equivalent.
• Basic understanding of customer service principles and best practices.
• Basic computer proficiency: ability to navigate systems, type 30+ words per minute, and multitask.
• Excellent written and verbal communication skills.
• High attention to detail and thorough documentation.
• Ability to tailor customer interactions for a personalized experience.
• Self-motivated, confident, and solutions-oriented.
• Friendly, adaptable, and professional demeanor at all times.
• Strong troubleshooting abilities with a positive attitude under pressure.

Preferred Qualifications:

• At least 1 year of experience in a customer service-related role.
• At least 1 year of call center experience.
• Bilingual in English and Spanish is a plus.

If you are passionate about providing exceptional customer service and thrive in a dynamic, collaborative environment, we encourage you to apply!

https://www.suzukimarine.com/careers/