Client Care Manager

Overview:

Supporting a growing real estate team with transaction management, such as: writing offers, creating listing agreements, transaction coordination, and other defined tasks to support the team and our clients.

Responsibilities:

- Transaction coordination for buyer, seller, and investor clients (contract to close, including post-close) using provided systems and technology

- Write offers for agents in Virginia, DC, and Maryland based on agent-submitted form, submitted via app

- Write buyer-broker agreements as directed by agents

- Write listing agreements for agents in Virginia, DC, and Maryland as directed by agents on agent-submitted form, submitted via app

- Manage and send a bi-weekly email newsletter to clients

- Client follow up as needed to proactively or reactively manage their transaction

- Work with team event coordinator on team events, including invitations and coordination

- Track inventory of team resources (signs, collateral, marketing items, etc.)

- Track and report team transactions, volume, and production

- Collaboratively work with all team members, support team, and vendors

- Manage pipeline of team deals

- Coordination between vendors that achieve marketing, listing, and development goals

- Other tasks assigned by Team Owner

Requirements:

- Understanding of Virginia, DC, and Maryland real estate contracts

- Understanding of recent changes within real estate industry related to commissions and changed processes

- History of successful transaction coordination

- Knowledge of the dynamics of a real estate agent and a real estate transaction

- Minimum of 2 years working as a transaction coordinator, transaction manager, or equivalent, managing multiple transactions at a time and supporting other agents

- Ability to multi-task and process quickly

- Heart to serve

- Team player

- Collaborative

- High speed internet and computer

- Real estate license helpful but not required