Victim Advocate Assistance Coordinator
Salary undisclosed
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The current schedule for this position includes four 10-hour shifts, 7:00am-6:00pm (day off to be determined) as well as rotating on-call assignment.
Summary
Under the direction of the City Prosecutor, to assist victims and witnesses of all crime categories: to assess needs, provide information, and make appropriate referrals and services; to act as a liaison for victims between law enforcement, prosecution, and other agencies; to recruit, train, and supervise volunteers; and to provide staff support related to assigned cases.
SUPERVISION EXERCISED
Exercises direct supervision over all Victim Advocates and volunteers.
Essential Duties
Education: Equivalent to a high school diploma or GED.
Experience: Four (4) years of experience as a Victim Advocate or equivalent related social services position providing a variety of support services for victims of crimes.
Certifications/Licenses
KNOWLEDGE, SKILLS AND ABILITIES
Summary
Under the direction of the City Prosecutor, to assist victims and witnesses of all crime categories: to assess needs, provide information, and make appropriate referrals and services; to act as a liaison for victims between law enforcement, prosecution, and other agencies; to recruit, train, and supervise volunteers; and to provide staff support related to assigned cases.
SUPERVISION EXERCISED
Exercises direct supervision over all Victim Advocates and volunteers.
Essential Duties
- Provide crisis interventions for victims of violent crimes; provide needs assessment from information obtained through client intake documentation, client interview, and information gathered in the initial background histories; evaluate needs and make appropriate referrals for counseling, housing, shelter, legal assistance, and other services as needed.
- Assist victim in obtaining protective orders; and assist in filing victim reparation forms, victim/witness statements, medical release forms and other documentation pertinent to cases.
- Follow up on all assigned cases.
- Attend appropriate court proceedings to support victims; make necessary arrangements for non-English speaking participants; accommodate hearing impaired and other disabilities, monitor court activity; inform victim/witness of court dates and any changes.
- Assist to recruit volunteers for the Victim Assistance Program; schedule volunteers' shifts and assignments.
- Supervise workload and schedule shifts and assignments.
- Develop and follow standard operating procedures for the Victim Advocate Program.
- Assist to develop and conduct volunteer training; develop incentives and recognition programs for volunteers; and develop forms and necessary documents to maintain volunteers' personnel records.
- Coordinate support efforts and information with local battered women shelters.
- Assist in managing assigned cases of victims and witnesses including detailed documentation and appropriate statistical database information
- Transport victims to court and attend domestic violence court as needed.
- Ensure that all grants and reports are submitted to the Utah Office for Victims of Crime; and that any required reports are submitted to City Administration and the City Council.
- Perform other related duties and responsibilities as assigned.
Education: Equivalent to a high school diploma or GED.
Experience: Four (4) years of experience as a Victim Advocate or equivalent related social services position providing a variety of support services for victims of crimes.
Certifications/Licenses
- Valid Utah Driver's License.
- Possession of, or ability to obtain, Victim Assistance Program training course (40 hours) certificate within six months of employment.
- Ability to obtain and maintain Utah Criminal Justice Information System (UCJIS) Certification through the Bureau of Criminal Identification (BCI)
KNOWLEDGE, SKILLS AND ABILITIES
- Domestic violence issues, judicial processes, and resources for victims of crimes.
- Office management principles.
- Principles of supervision and training.
- Pertinent federal, state, and local laws, codes, and regulations including administrative and departmental policies and procedures.
- Organizational and management practices as applied to the analysis and evaluation of programs, policies, and operational needs.
- Modern office procedures, methods, and equipment including computer equipment and applicable software programs.
- English usage, spelling, vocabulary, grammar, and punctuation.
- Principles and practices of business letter writing.
- Principles and procedures of record keeping.
- Principles and techniques used in dealing with the public.
- Word processing methods, techniques and programs including spreadsheet and database applications.
- Safe driving principles and practices.
- Operating modern office equipment including computer equipment and software.
- Typing at minimum of 50 words per minute.
- Operating a motor vehicle safely.
- Interpret and apply pertinent Federal, State, and local laws, codes and regulations, including administrative and departmental policies and procedures.
- Read, understand, apply, and explain technical victim assistance policies and procedural requirements.
- Perform responsible and difficult work involving the use of independent judgment and personal initiative.
- Work under limited supervision within a broad framework of standard policies and procedures.
- Understand the organization and operation of the City and of outside agencies as necessary to assume assigned responsibilities.
- Respond to questions from the public and City personnel regarding policies and procedures.
- Work cooperatively with other departments, divisions, City officials, and outside agencies.
- Analyze situations carefully and adopt effective courses of action.
- Maintain confidential data and information.
- Independently prepare correspondence and memoranda.
- Assist to provide supervision and training to assigned staff.
- Plan and organize work to meet schedules and timelines.
- Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs.
- Communicate clearly and concisely, both orally and in writing.
- Establish, maintain, and foster positive and harmonious working relationships with Victim Assistance Program employees, volunteers, and others contacted in the course of work.
- Work in a standard office environment which includes reaching, bending, sitting, standing, talking, hearing, and listening.
- Ability to travel to different sites and locations.
- Considerable exposure to stressful situations, including potentially hostile environments at times.
- May include non-traditional working hours, including occasional evenings, weekends, and holidays as scheduled, and being "on call" for approximately one week out of every three-week period (and backing up other "on call" employees as needed).
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