Scheduling Coordinator
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Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past three years, IndeVets is a company devoted to making the lives of veterinarians better. Believe it or not, many, many vets are overworked, burned out, and struggle to balance the extreme demands of their work with family and their personal lives. Compounding this, they are burdened with extraordinary student debt and many report that being a vet isn’t what they expected or dreamed it would be. IndeVets has created a whole new way to practice that puts vets first so they can get back to loving their jobs taking care of our pets.
Our team is growing faster than a Great Dane and we are looking for more amazing people to join our mission.
The Scheduling Coordinator is responsible for supporting our veterinarians and partner hospitals throughout their day-to-day staffing needs, which include creating & managing schedules and resolving partner concerns. This is a Tier 1 customer support role using VOIP-phone, email, and text.
Responsibilities:
- Ensures a high level of customer service by communicating with hospitals & veterinarians about scheduling needs, respecting the autonomy and self-managing culture of our doctors
- Serves as the primary point of contact for any scheduling department inquiries
- Leads empathetic conversations surrounding “bad news” scheduling topics like callouts
- Collaborates with Hospital Success Team to build positive relationships with partner hospitals.
- Participates in policy, product, and procedure improvement efforts with the Operations Manager and Product Team
- Availability for evening and weekend on-call shifts ~1 week per month
- Perform other job duties as assigned by members of management.
Qualifications:
- Customer Service Oriented – Passionate about building relationships with employees and delivering world-class customer experience
- Attention to Detail – Actively participates in team efforts to present accurate information and maintain clean data.
- High initiative and goal-oriented – Self-motivated and interested in creating their own opportunities within a growing company; forward thinking self-starter who learns quickly and seeks to improve their surroundings
- Autonomous – Able to work independently using good judgement
- Strong Multi-Tasker – Ability to monitor and participate in multiple parallel projects
- Team Player – Collaborates with product team members working toward one goal
Required Education/Experience
- High school diploma required.
- A minimum of two years of experience in a customer service position.
- Previous experience with productivity and scheduling software, with a preference for Salesforce, ClickUp, and Microsoft environments.
- Previous experience working in fast-growing startups and/or the veterinary or staffing industries
- Tech-savvy, fast learner comfortable with adapting to new software
Benefits
Did we mention we have competitive pay and great benefits? Specifically:
- Medical Insurance with a monthly Company contribution
- Low-Cost Dental and Vision Insurance
- Company-Paid Short-Term Disability Insurance
- Low-Cost Long-Term Disability Insurance
- Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
- Voluntary Employee, Spouse, and Dependent Life Insurance
- Company-Paid Employee Assistance Program (EAP)
- Paid Parental Leave
- Generous Paid-Time Off
- 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period
Work Environment
- HQ office space or home office space
- Long periods of time spent in front of a computer screen
- Frequent typing and talking over the phone or Teams
- Normal work hours 7am-3pm ET
About Us
Our HQ may be in Philadelphia, but we provide flexibility to work from your home office!
IndeVets was founded in 2017 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we’ve created new ways to work so veterinarians can achieve professional success without personal compromise. We’ve done this by empowering vets with deep seated support and choices that allow them to vet the way they want. Our vets choose roles that are tailored to meet their needs and evolve as those needs change. All this, plus partnerships with thousands of clinics across the country who share our high clinical standards. We are redefining the industry by growing the business of our partner hospitals with the best vets who are once again fueled by passion for vet med. Officially certified as a Great Place to Work.
IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws.
Join our IndeVets HQ Talent Community to keep up to date on career opportunities!
Voted one of INC.’s Fastest Growing Companies and a Best Place to Work for the past three years, IndeVets is a company devoted to making the lives of veterinarians better. Believe it or not, many, many vets are overworked, burned out, and struggle to balance the extreme demands of their work with family and their personal lives. Compounding this, they are burdened with extraordinary student debt and many report that being a vet isn’t what they expected or dreamed it would be. IndeVets has created a whole new way to practice that puts vets first so they can get back to loving their jobs taking care of our pets.
Our team is growing faster than a Great Dane and we are looking for more amazing people to join our mission.
The Scheduling Coordinator is responsible for supporting our veterinarians and partner hospitals throughout their day-to-day staffing needs, which include creating & managing schedules and resolving partner concerns. This is a Tier 1 customer support role using VOIP-phone, email, and text.
Responsibilities:
- Ensures a high level of customer service by communicating with hospitals & veterinarians about scheduling needs, respecting the autonomy and self-managing culture of our doctors
- Serves as the primary point of contact for any scheduling department inquiries
- Leads empathetic conversations surrounding “bad news” scheduling topics like callouts
- Collaborates with Hospital Success Team to build positive relationships with partner hospitals.
- Participates in policy, product, and procedure improvement efforts with the Operations Manager and Product Team
- Availability for evening and weekend on-call shifts ~1 week per month
- Perform other job duties as assigned by members of management.
Qualifications:
- Customer Service Oriented – Passionate about building relationships with employees and delivering world-class customer experience
- Attention to Detail – Actively participates in team efforts to present accurate information and maintain clean data.
- High initiative and goal-oriented – Self-motivated and interested in creating their own opportunities within a growing company; forward thinking self-starter who learns quickly and seeks to improve their surroundings
- Autonomous – Able to work independently using good judgement
- Strong Multi-Tasker – Ability to monitor and participate in multiple parallel projects
- Team Player – Collaborates with product team members working toward one goal
Required Education/Experience
- High school diploma required.
- A minimum of two years of experience in a customer service position.
- Previous experience with productivity and scheduling software, with a preference for Salesforce, ClickUp, and Microsoft environments.
- Previous experience working in fast-growing startups and/or the veterinary or staffing industries
- Tech-savvy, fast learner comfortable with adapting to new software
Benefits
Did we mention we have competitive pay and great benefits? Specifically:
- Medical Insurance with a monthly Company contribution
- Low-Cost Dental and Vision Insurance
- Company-Paid Short-Term Disability Insurance
- Low-Cost Long-Term Disability Insurance
- Company-Paid Life and Accidental Death & Dismemberment (AD&D) Insurance
- Voluntary Employee, Spouse, and Dependent Life Insurance
- Company-Paid Employee Assistance Program (EAP)
- Paid Parental Leave
- Generous Paid-Time Off
- 401(k) and Roth 401(k) contribution with 100% employer match up to the first 4% with no vesting period
Work Environment
- HQ office space or home office space
- Long periods of time spent in front of a computer screen
- Frequent typing and talking over the phone or Teams
- Normal work hours 7am-3pm ET
About Us
Our HQ may be in Philadelphia, but we provide flexibility to work from your home office!
IndeVets was founded in 2017 to bring balance, fulfillment, and joy to veterinary medicine. In an industry burdened by extreme burnout, we’ve created new ways to work so veterinarians can achieve professional success without personal compromise. We’ve done this by empowering vets with deep seated support and choices that allow them to vet the way they want. Our vets choose roles that are tailored to meet their needs and evolve as those needs change. All this, plus partnerships with thousands of clinics across the country who share our high clinical standards. We are redefining the industry by growing the business of our partner hospitals with the best vets who are once again fueled by passion for vet med. Officially certified as a Great Place to Work®.
IndeVets is an Equal Employment Opportunity Employer. Applicants are considered for positions without discrimination on the basis of race, religion, sex, national origin, citizenship, age, disability, or any other consideration made unlawful by application federal, state, or local laws.
Join our IndeVets HQ Talent Community to keep up to date on career opportunities!
