Owner Success Manager
Salary undisclosed
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As the Owner Success Manager, you'll be the main point of contact for our owners, ensuring they have a smooth and rewarding experience with Brightwild's services. This vital role focuses on building strong relationships, managing expectations, and boosting satisfaction through proactive communication and problem-solving. You'll oversee owner-focused KPIs, collaborate with various departments, and drive the overall success of our ownership program.
If you're a motivated, organized, and personable professional with a passion for client success, we'd love to hear from you. Apply today to become Brightwild's next Owner Success Manager in Key West!
About Brightwild:
Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.
At Brightwild, the most important piece of the recruitment process is culture. We look to hire net-culture and net-energy contributors. We trust our team and empower individuals to be themselves in a fun environment, and we are excited to have the opportunity to grow our team once again.
Responsibilities:
If you're a motivated, organized, and personable professional with a passion for client success, we'd love to hear from you. Apply today to become Brightwild's next Owner Success Manager in Key West!
About Brightwild:
Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.
At Brightwild, the most important piece of the recruitment process is culture. We look to hire net-culture and net-energy contributors. We trust our team and empower individuals to be themselves in a fun environment, and we are excited to have the opportunity to grow our team once again.
Responsibilities:
- Own the Owner Experience:
- Advocate for owners, ensuring exceptional experiences aligned with expectations
- Build strong relationships, understanding unique needs and providing tailored support
- Problem Solving and Retention:
- Resolve owner issues promptly, collaborating with internal teams as needed
- Implement strategies to enhance owner satisfaction and retention
- Cross-Functional Coordination:
- Bridge communication between owners and internal departments
- Manage KPIs and OKRs related to owner success
- Financial and Contractual Management:
- Understand owner contracts, financials, and programming
- Coordinate with accounting for accurate financial transactions
- Property Management:
- Conduct unit inspections to maintain property standards
- Manage owner-expense projects like renovations and maintenance
- Documentation and Onboarding:
- Maintain detailed owner records in CRM system
- Train owners on platform usage and manage onboarding process
- Sales and Account Management:
- Collaborate with Sales Team on account handoffs
- Ensure smooth integration of new owners
- Availability: Willingness to work flexible hours, including weekends and holidays when necessary
- Transportation: Access to reliable personal transportation
- Language: Fluency in English
- Residency: Current resident of Key West (local market) before the start date
- Adaptability: Ability to manage multiple tasks and priorities effectively in a dynamic environment
- Professional Communication: Excellent written and verbal communication skills, including proficiency with Microsoft Office, email etiquette, and phone conversations
- Client Interaction: Proven track record of successful face-to-face client interactions
- Tech-Savvy: Comfortable with technology and adept at learning new digital tools
- Industry Experience: Prior experience in vacation rentals or real estate is advantageous
- Competitive salary and comprehensive benefits package
- Professional growth and development opportunities
- Flexible paid time off policy
- 401(k), health, dental, and vision insurance
- Innovative Environment: Be part of a company that champions creativity and innovation
- Career Advancement: Clear pathways for professional development and promotion
- Collaborative Culture: Work alongside a supportive team committed to your success
- Work Flexibility: Enjoy remote work options with a focus on results-driven performance
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