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Product Quality Representative

Salary undisclosed

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Technical Source is currently looking for a Product Quality Representative for our healthcare client in Raleigh, NC. The ideal candidate will have experience within Information Technology and networking. This is a fully remote opportunity on the East Coast Second Shift (1pm-10pm EST).

Responsibilities of the Product Quality Representative include:

  • Experience remotely troubleshooting, including networking and server troubleshooting
  • Identify customer issues in a timely manner and assist or escalate upwards
  • Engage in customer interaction verbally and written communication on a daily basis
  • Ability to work any shift within 24x7x365

Qualifications of the Product Quality Representative include:

  • Experience in Networking and Databases
  • 4+ years of experience within an Technical Support Tier 2
  • Strong communication and ability to interface with senior leadership and customers
  • Certifications desired, but not required are A+, N+, MCP, MCSA, CCNA, Azure, Cisco, etc.

Compensation for the Product Quality Representative includes:

  • $30-$32 an hour based on experience
  • Medical, dental and vision benefits
  • No Corp to Corp (C2C) or Visa sponsorships at this time