Scheduling Coordinator

The Scheduling Coordinator serves as the point of contact between the surveyors and providers to ensure efficient and timely surveys are scheduled during the accreditation process. This person is responsible for performing multiple and complex responsibilities to schedule expedient surveys based on logistics. The ideal candidate will possess the exceptional interpersonal skills needed to provide the high level of internal and external customer service that ACHC is known for and expects.

Responsibilities and authority:

• Compiles, organizes, and processes all accreditation scheduling for all accreditation programs/services.
• Follows instructions and related policies to ensure that main survey scheduling processes are completed within assigned timeframes.
• Ensures surveyor scheduling is accurate and up to date. Makes daily/weekly contact with current surveyors for scheduling purposes within assigned timeframes.
• Provides customer service support to ACHC accreditation and compliance staff, surveyors, and external customers
• Reviews and recommends changes to department policies and associated controlled documents to maintain the integrity of departmental processes.
• May assist in processing accreditation documents through all phases of the process within established time frames listed in this position description and in accordance with established policies and related Work Instructions.
• Understands all program standards and accreditation policies and procedures.
• Performs other related duties, as assigned.
• Complies with ACHC’s Quality Management System (QMS), established policies and procedures, and achievement of the quality objectives (Balanced Score Card). May participate in ACHC QMS internal audit activities.

Job Requirements:

• Minimum two-year Associates Degree (Bachelors preferred) in a business-related field with three years of relevant work experience in a business setting, or a high school education with a minimum of five years of scheduling experience in a business setting.
• Prior Customer Service experience required, with proven success in building and maintaining positive working relationships.
• Experience working with computer systems with proficient use of database and other office system programs; proficiency in Microsoft Office applications and detail-oriented.
• Excellent oral and written communication skills a must.
• Solid organizational skills including attention to detail and critical thinking required.

This position is located in Cary, NC. In order to be considered, please send your resume along with your desired salary/compensation.

At ACHC we aim to hire only the best. As a non-for-profit company with a rapidly growing base of influence within our markets, our philosophy is rooted in innovation, best-in-class customer service, integrity, and, quite simply, excellence. Our visionary market sensibility coupled with a workplace that has been recognized both locally and nationally as a Best Places to Work award recipient, ACHC provides a competitive salary along with a comprehensive benefits package featuring 100% paid Medical, Dental, and Vision benefits for individuals. If you regard yourself as goal-oriented and you would like to be part of a fun-loving, committed team of professionals who each play a vital role in providing our customers with the industry’s best customer service experience, we would love to have you join us.

Accreditation Commission for Health Care is an Equal Opportunity Employer.