Business Analyst (Hybrid role - only W2)

Title: Business Analyst

Duration: 12 Months with possible extension

Location: Salt Lake City, UT, 84104 (Hybrid)

Pay Range: $35/hr-$40/hr on W2

Description:

We are looking for highly motivated individual for an advisor role to represent Customer Care Operations (CC Ops) by partnering with Enterprise (TIS) with the primary responsibility of facilitating end to end requirements gathering for the business in relation to prioritized system changes or enhancements.

What You Will Do:

• Elicit, analyze, and document business requirements for system enhancements.
• Partner with enterprise functional and technical teams to prepare for user acceptance testing.
• Conduct regression testing for CIS Systems (for CC Ops changes).
• Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams.
• Develop and send communication to stakeholders informing them of the impacts of system enhancements.
• Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support.
• Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously.
• Apply problem solving, analytical and critical thinking skills in order to facilitate end to end requirements gathering.

Who You Are:

• A related University degree with a minimum of 4 years’ experience in business or systems analysis, knowledge of TIS systems and solutions or related. An equivalent combination of education and experience will be considered.
• Knowledge of technology implementation requirements and methodologies.
• Understanding of Customer Care Operations and the needs of the business.
• Proven analytical and problem-solving skills.
• Demonstrated ability to make sound decisions and deliver results.
• Good interpersonal skills including building consensus, negotiation, and facilitation.

Preferred:

• CBAP Certification or other formally recognized education in the field of business analysis.

Working Conditions:

• Ability to travel (25%) as needed.

Flex-Work:

• The company provides competitive workplace programs that differentiate us and offer flexibility to our employees.
• Hybrid Work Model offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.
• Role requirements determine your eligibility for each option or combination of options.

About Us: Established in 2004, SPECTRAFORCE is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [email protected] if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting [email protected].

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.

Title: Business Analyst

Duration: 12 Months with possible extension

Location: Salt Lake City, UT, 84104 (Hybrid)

Pay Range: $35/hr-$40/hr on W2

Description:

We are looking for highly motivated individual for an advisor role to represent Customer Care Operations (CC Ops) by partnering with Enterprise (TIS) with the primary responsibility of facilitating end to end requirements gathering for the business in relation to prioritized system changes or enhancements.

What You Will Do:

• Elicit, analyze, and document business requirements for system enhancements.
• Partner with enterprise functional and technical teams to prepare for user acceptance testing.
• Conduct regression testing for CIS Systems (for CC Ops changes).
• Establish strong relationships and maintain effective communication with Company stakeholders and Customer Care teams.
• Develop and send communication to stakeholders informing them of the impacts of system enhancements.
• Act as a liaison between business stakeholders and developers, stepping in where needed to clarify, communicate, and provide support.
• Take ownership of assigned duties and successfully execute on all tasks while managing multiple demands simultaneously.
• Apply problem solving, analytical and critical thinking skills in order to facilitate end to end requirements gathering.

Who You Are:

• A related University degree with a minimum of 4 years’ experience in business or systems analysis, knowledge of TIS systems and solutions or related. An equivalent combination of education and experience will be considered.
• Knowledge of technology implementation requirements and methodologies.
• Understanding of Customer Care Operations and the needs of the business.
• Proven analytical and problem-solving skills.
• Demonstrated ability to make sound decisions and deliver results.
• Good interpersonal skills including building consensus, negotiation, and facilitation.

Preferred:

• CBAP Certification or other formally recognized education in the field of business analysis.

Working Conditions:

• Ability to travel (25%) as needed.

Flex-Work:

• The company provides competitive workplace programs that differentiate us and offer flexibility to our employees.
• Hybrid Work Model offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays.
• Role requirements determine your eligibility for each option or combination of options.

About Us: Established in 2004, SPECTRAFORCE® is one of the largest and fastest-growing diversity-owned staffing firms in the US. The growth of our company is a direct result of our global client service delivery model that is powered by our state-of-the-art A.I. proprietary talent acquisition platform, robust ISO 9001:2015/ISO 27001 certified processes, and strong and passionate client engaged teams. We have built our business by providing talent and project-based solutions, including Contingent, Permanent, and Statement of Work (SOW) services to over 140 clients in the US, Canada, Puerto Rico, Costa Rica, and India. Key industries that we service include Technology, Financial Services, Life Sciences, Healthcare, Telecom, Retail, Utilities and Transportation. SPECTRAFORCE is built on a concept of “human connection,” defined by our branding attitude of NEWJOBPHORIA®, which is the excitement of bringing joy and freedom to the work lifestyle so our people and clients can reach their highest potential. Learn more at: http://www.spectraforce.com

Benefits: SPECTRAFORCE offers ACA compliant health benefits as well as dental, vision, accident, critical illness, voluntary life, and hospital indemnity insurances to eligible employees. Additional benefits offered to eligible employees include commuter benefits, 401K plan with matching, and a referral bonus program. SPECTRAFORCE provides unpaid leave as well as paid sick leave when required by law.

Equal Opportunity Employer: SPECTRAFORCE is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of race, religion, color, sex, national origin, age, sexual orientation, gender identity, genetic information, disability or veteran status, or any other category protected by applicable federal, state, or local laws. Please contact Human Resources at [email protected] if you require reasonable accommodation.

California Applicant Notice: SPECTRAFORCE is committed to complying with the California Privacy Rights Act (“CPRA”) effective January 1, 2023; and all data privacy laws in the jurisdictions in which it recruits and hires employees. A Notice to California Job Applicants Regarding the Collection of Personal Information can be located on our website. Applicants with disabilities may access this notice in an alternative format by contacting [email protected].

LA County, CA Applicant Notice: If you are selected for this position with SPECTRAFORCE, your offer is contingent upon the satisfactory completion of several requirements, including but not limited to, a criminal background check. We consider qualified applicants with arrest or conviction records for employment in accordance with all local ordinances and state laws, including the Los Angeles County Fair Chance Ordinance for Employers (FCO) and the California Fair Chance Act (FCA). The background check assessment will consider whether a criminal history could reasonably have a direct, adverse impact on the job-related safety, security, trust, regulatory compliance, or suitability for this role. Such findings may result in withdrawal of a conditional job offer.

At SPECTRAFORCE, we are committed to maintaining a workplace that ensures fair compensation and wage transparency in adherence with all applicable state and local laws.