Incident project/program Manager || Location - Hybrid Onsite in Dallas, TX

Role - Incident Manager

Location - Hybrid Onsite in Dallas, TX

Contract

Need SAP ATTP Incident project/program manager with strong technical and enterprise wide support management experience.

Responsibilities:
Incident response: Coordinating and directing all aspects of the incident response effort. This can include devising and delegating roles as needed, such as tech leads or communications managers.

Incident management: Establishing protocols for detecting, responding to, and resolving incidents. This includes creating and implementing incident management response procedures, such as an incident report system.

Incident communication: Serving as the central point of contact for updating key stakeholders, such as senior management.

Incident prevention: Developing software or hardware solutions to prevent incidents from happening again. This can also include implementing more effective preventive measures.

Incident documentation: Maintaining incident logs and processing incident reports for review with upper management.

Incident training: Providing training for technical support teams.

Incident policy: Defining policies for the organization regarding the process

Must have -
1. Enterprise Application Support experience
2. SAP ECC, preferably ATTP experience
3. Experience in Support engaements

Nice to have -
1. ITIL or ITSM certified
2. Experience in ServiceNow or similar tools
3. Experience working with offshore team

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