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Role: Operations Analyst
Location: Plano TX or Charlotte NC, or Pennington NJ (Hybrid)
Only W2
Responsibilities:
Ensure all production regulated messaging applications are performing and providing a stable platform
Manage and support of all applications that enable compliant supervision review of electronic communications
Responsible for service delivery to all Supervision & eDiscovery users
Must haves:
- Data Feed Monitoring
-ticketing queue experience
See below for notes directly from manager
The vast majority of the expected workload will be working on data feed monitoring alerts from an incident ticketing queue. Some network and SQL scripting knowledge is helpful, but not a primary skillset requirement. If you have someone who is able to research an incident to identify where the root cause likely exists and to manage the escalation to other support teams, that is more in line with what these positions will be doing.
Requirements:
MS Windows Server
Secondary Skill
MySQL
Tertiary Skill
PowerShell
Required Skills
3 or more years of working in a technical operations role