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Full-Time Permanent Administrative Coordinator

Salary undisclosed

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We are seeking a highly organized and proactive permanent full-time Administrative Coordinator to join our team. Ideally, this candidate is in the eastern time zone as the hours are 9:00a.m.-5:00p.m. EST. In this role, you will be responsible for managing communication channels, enhancing customer service, and ensuring the smooth operation of various administrative functions. Your key responsibilities will include up to but not limited to some of the tasks listed below:

• Phone Management: Answer incoming calls and respond to voicemails promptly to keep messages at a minimum.

• Customer Service Leadership: Oversee and manage the administrative email inbox to ensure timely and effective communication with customers.

• Organizational Efficiency: Maintain uniformity in company programs and email inboxes; collaborate with team members to develop and streamline organizational processes.

• Email Marketing Maintenance: Oversee and clean up the company email marketing account to ensure accuracy and relevance.

• Accreditation Assistance: Support the Operations Coordinator with accreditation-related needs.

• Administrative Support: Provide assistance to the Administrative Coordinator as needed.

• Certificate Issuance: Issue certificates of attendance to course participants.

• Encourage Product Up-selling

• Speaker Recruitment Support: Provide assistance to the Recruitment team.

• Database Maintenance: Clean up contacts and verify accurate bar information in the database.

• Coupon Code Creation: Create and manage coupon codes for promotions.

• Subscription Management: Provide complimentary LPCLE Unlimited subscriptions to speakers.

• Order Processing: Contact customers with failed orders to assist in payment processing.

• Course Registrant Communication: Reach out to registrants for rescheduled or canceled courses.

The ideal candidate will have excellent organizational skills, a strong customer service orientation, and the ability to manage multiple tasks efficiently. If you are detail-oriented and enjoy working in a dynamic environment, we encourage you to apply.