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Senior Desktop IT Support Analyst

Salary undisclosed

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Senior IT Support Analyst -
  • Hands-on Windows desktop support building PCs and fixing operating system/driver/software issues - Dell environment, autopilot / PXE
  • Microsoft 0365 Office - resolving customer issues, SME on SharePoint and Teams end user support
  • Account administration (e.g. Active Directory, group policy, Okta, logon problems including remote logon issues).
  • iPhone email support - Airwatch (e.g. mailbox setup and synchronisation issues).
  • Service now experience, ticket and escalation handling
  • Able to build relationships and rapport with clients in a face to face environment.
  • AV meeting room support and troubleshooting
    • Cisco VCs
    • Solstice
    • App Space
    • Liaise with HQ team and local AV vendor
  • Regional Technical Lead
    • Escalation point for the other desktop members
    • Opening tickets with Microsoft
    • Windows Vulnerability management via RiskSense and powershell scripting
    • Asset life-cycle replacement, reporting and recycling
    • EMEA Meeting room monthly reporting
    • Roll out of Tanium & ControlUp
Process automation - power automate, MS Forms

All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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