Business Analyst - Operations
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Summary statement
Central Lincoln PUD is seeking a Business Analyst (Operations) to join our team. If you are tech savvy, a proven problem solver and have a passion for helping others to be successful, we want to hear from you. This is a business analyst not a data analyst position, making regular collaborations with team members and throughout the organization will be critical to being successful. Our ideal candidate would have experience with the suite of products provided by National Information Systems Cooperative (NISC) and ESRI (GIS), be well versed in process, project and change management, and documentation with an understanding of the operational business needs of an Electric Utility. If this doesn t describe you, but you have comparable experience in a different industry with different software, we encourage you to apply.
We stress the importance of complete and thoughtful answers to the supplemental questions. These weigh heavily in our review and use of AI in their completion is discouraged.
Your job in the department is to . . .
Improve use of technology and dataflows for the organization using skills of requirement gathering, analysis, testing, communication, documentation, training and user support. This includes enhancing existing operations and implementing new solutions to the organization.
Your job also involves . . .
Monitor product enhancements making recommendations concern and value of specific changes. Bridge the gap between functional users and technical staff to lead towards optimized usage of products. Provide strategic, analytical and technical support for business and technology solution planning.
Use traditional Business Analyst skills to assist in advancing technical solutions use in business processes and improving data/information flow to streamline operations.
- Conduct detailed business analysis, outlining problems, opportunities, and solutions
- Identify business requirements with process mapping and functional specifications
- Perform change management with appropriate communication and training
- Develop project plans and monitor project progress
- Prepare documentation and deliver presentations to stakeholders
- Implementation and testing Support
Work effectively with varied audiences to identify proper solutions and create engagement/by-in of stake holders
- Ability to work across groups (Operations, Service, Financials, IT) supporting clarity and alignment of goals
- Translate information between technical and non-technical stakeholders.
- Advocate for internal customers with vendors to remedy technical issues
- Hold effective meetings with proper attendees that produce action
- Interact with senior management in support of corporate strategies and goals
- Project excitement for opportunities of improvement to maintain engagement
Lead Projects and People
- Provide project management on large and small projects keeping stakeholders informed and on track.
- Mediate between those with different agendas to find the best sustainable solutions for the organization.
- Become trusted advisor through knowledge, approach and caring.
- Use influence and creativity to implement solutions and elevate people s abilities.
- Continue to learn and grow professionally
Complete special projects and other duties as assigned to meet team, department and Central Lincoln goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The required knowledge, skills and/or abilities are listed below:
Knowledge of:
- Enterprise business applications, supporting business improvement processes and task assignments.
- Working knowledge of how business requirements are elicited, analyzed and documented.
- Working knowledge of business and technical requirements analysis, business process modeling/mapping, methodology development, and data modeling.
- Working knowledge of relational database concepts.
- Maintains current and emerging enterprise application knowledge and new technology developments.
- Familiarity with project management principles
Skill or ability to:
- Contributes to a successful work group through positive interactions, active listening, meaningful collaborations and the constructive exchange of ideas designed to meet or exceed the organization s strategic goals.
- Communicates clearly, concisely and respectfully, verbally and/or in writing to represent the organization and collaborate with internal and external business partners at all skill levels.
- High level of accountability with good judgment. Has a commitment to solving problems that are critical to core business functionality. Confident in making independent decisions.
- Ability to guide others to effective solutions across groups towards common goals.
- Ability to learn new technologies quickly and apply that knowledge to solve complex business and system problems.
- Effectively manage shifting priorities without compromising quality.
- Ability to work independently and in a team environment with limited direction.
- Demonstrated analytical, mathematical and creative problem-solving skills.
- Experienced with identifying, reviewing and resolving data discrepancies.
- Proficient understanding of risk and benefit mitigation processes.
- Ability to Interpret and applying rules, regulations, policies and procedures.
- Maintaining and tracking progress of change management activities.
- Advanced hands-on use of personal computers using Windows and Microsoft Office applications (Outlook, Word, Excel, Visio, PowerPoint).
- Ability to use SQL for data analysis, extraction, troubleshooting and reporting.
- Maintain confidentiality of customer and proprietary information
Minimum Education Level
Bachelor's Degree
Specifics: Computer Science, Management Information System, Business Administration or related field.
Minimum Experience Level
Three years
Specifics: Related work experience. Previous experience in an electric utility preferred.
Substitution Note: A combination of an Associate s Degree and three years directly related experience maybe acceptable in lieu of bachelor s degree. Any combination of education, experience and training which demonstrates the ability to perform the required job functions may be qualifying. Certifications
None required
Specifics: Project management (PMI) or business analyst (IIBA) certification is preferred.
Driver s License
Oregon Driver's License required
Specifics: This position requires the ability to drive either a personal or company owned vehicle to conduct business for Central Lincoln.
Other Licenses
None required
Desirable Qualifications:
National Information Solutions Cooperative (NISC) experience is preferred.
Job Conditions: Typical Office Environment: The work in this position is primarily conducted in a temperature-controlled office environment. Office spaces include traditional office lighting (including fluorescent lighting), as well as shared office spaces and facilities that result in consistent and frequent noise (often louder than ambient noise), conversations among employees and clients, interruptions and other similar distractions.
Work Location: Central Lincoln-Newport
Travel: Travel occasionally via traditional modes of transportation (including airline travel) over long distances, some of which may involve one or more night stays out of town, both within and outside the state of Oregon.
PHYSICAL DEMANDS
The physical demands are typical of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical capability to handle high mobility demands and complex personal interactions.
- Physical Ability: Tasks involve the ability to exert very moderate physical effort in light work, typically involving some combination of stooping, kneeling, crouching and crawling, and which may involve some lifting, carrying, pushing and/or pulling of objects and materials of moderate weight (0-25 pounds).
- Sensory Requirements: Some tasks require visual perception and discrimination. Some tasks require oral communications ability. Some tasks require the ability to perceive and discriminate sounds.
- Environmental Factors: Tasks are regularly performed without exposure to adverse environmental conditions, such as dirt, pollen, odors, wetness, humidity, rain, fumes, temperature and noise extremes, machinery, vibrations, electric currents, traffic hazards, animals/wildlife, toxic/poisonous agents, violence, disease, or pathogenic substances.
REASONABLE ACCOMMODATIONS
Central Lincoln is committed to providing reasonable accommodations as required by the Americans with Disabilities Act (ADA). This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities, and essential functions expected of the position. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential functions.
