Desktop Support Analyst - Inventory Management

Mobile device procurement iPhone, iPad and Samsung devices

Manage mobile phone recycle and inventory program.

Manage paging systems and equipment (Beepers)

Create and manage spreadsheets to track analyze and monitor trends /systems.

Working with Telecom carriers during implementations and outages

Perform monthly invoice analysis, validation, and payment approval on all land, long distance, data, and wireless invoices to ensure compliance with vendor contracts.

Perform bimonthly mobile device audits to determine if we should select a more cost-effective plan, or need to update our mobile catalog, and communicate concerns to managers.

Track and resolve billing disputes/discrepancies with various carriers, present escalation issues, status reports and findings to Director.

Assist in facility's Emergency Notifications and systems update.

Research past due balances to ensure they are cleared in a timely manner, and ensure credits are received and applied.

Maintain an accurate inventory of all telecom circuits, numbers, and equipment.

Work directly with vendor to resolve claims in an accurate and timely manner.

Assist in configuring and installing various PBX/CISCO IP Phone models on CUCM various versions.

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