Application Support Engineer
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Role: Sr. Application Support
Position Location: (Hybrid 1-2x per week)
Working Hours (Flexible): Monday-Friday (8-5PM) M-F ( 8-5pm) -- On Call possible -- flexed within 40 hr. work week; stability and soundness of the application; (Rotated amongst the team with primary)
Provide locations/flexible work by preference: Pittsburgh (Birmingham, Dallas, Cleveland accepted)
Working Hours (Flexible): Monday-Friday (8-5PM) M-F ( 8-5pm) -- On Call possible -- flexed within 40 hr. work week; stability and soundness of the application; (Rotated amongst the team with primary)
Provide locations/flexible work by preference: Pittsburgh (Birmingham, Dallas, Cleveland accepted)
Summary:
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Skills:
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.
Troubleshoot highly technical problems, which may require assessing source code to analyze and resolve problems. This requires advanced troubleshooting skills and must be able to adapt and create non-standard approaches to problem solving.
Job Responsibilities:
Organize and lead multi-functional teams during customer service disruptions, configuration management, new feature deployment and new product implementations
Perform code upgrades without supervision.
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Skills:
Complex troubleshooting in a mission critical production environment.
IT Customer Service/Problem Management Resolution experience.
Describe the role and the key responsibilities in order of which they will be doing day 1 and frequently followed by those they will be doing as the project/work progresses:
Track user issues
Work with users to determine issues with net software
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Support productions
React to any breaks
Execute CER model for emerging issues
Certifications
On call support
Describe the must have technical skills/experience (ask for alternative/tool/version) of the position in priority order:
ITIL - ITOM/ITSM Knowledge and experience
Production Support experience
Experience being in a support team in a versatile changing environment.
Experience managing Infrastructure drift between multiple environments.
Experience to analyze the code written in JAVA, J2EE, Spring Boot and Angular. Also experience to support OpenShift containerized Platforms.
Experience in monitoring tools such as Dynatrace, Big Panda.
Experience in managing Operating Systems upgrades such as Linux, Widows, Oracle, SQL
Experience in writing complex queries using ORACLE PL/SQL to build the reports based on Business demand.
A great understanding of risk controls and compliance standards to goals.
Strong background in troubleshooting and remediation techniques.
Track user issues
Work with users to determine issues with net software
Be responsible for, and master multiple subject matter areas of responsibilities.
Identify and document best practices within their subject matter areas of expertise.
Provide continuous process improvement suggestions.
Maintain and document Standard Operating Procedures.
Support productions
React to any breaks
Execute CER model for emerging issues
Certifications
On call support
Describe the must have technical skills/experience (ask for alternative/tool/version) of the position in priority order:
ITIL - ITOM/ITSM Knowledge and experience
Production Support experience
Experience being in a support team in a versatile changing environment.
Experience managing Infrastructure drift between multiple environments.
Experience to analyze the code written in JAVA, J2EE, Spring Boot and Angular. Also experience to support OpenShift containerized Platforms.
Experience in monitoring tools such as Dynatrace, Big Panda.
Experience in managing Operating Systems upgrades such as Linux, Widows, Oracle, SQL
Experience in writing complex queries using ORACLE PL/SQL to build the reports based on Business demand.
A great understanding of risk controls and compliance standards to goals.
Strong background in troubleshooting and remediation techniques.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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