Clinical Imaging Analyst (Cardiology/PACS)

Clinical Imaging Analyst (Cardiology/PACS)

Location: Remote

Duration: 12 months

Description:

Job Summary: The Clinical Imaging Analyst will be responsible for managing and resolving incidents and break-fix requests related to cardiology PACS (Picture Archiving and Communication System). This role involves working in a ticket queue, providing customer service, and collaborating with various stakeholders, including doctors and vendors.

Key Responsibilities:

• Ticket Management: Handle incidents and break-fix requests from multiple ministries with diverse architectures and applications.
• Customer Service: Provide professional and courteous support to end-users, including doctors.
• Analytical Skills: Utilize critical thinking and analytical skills to troubleshoot and resolve issues.
• System Expertise: Work with various imaging applications and reporting systems, including Merge, GE, Philips, and McKesson.
• Communication: Effectively communicate with vendors for technical support and escalate issues as needed.
• Prioritization: Prioritize responsibilities and manage stress in high-pressure situations, such as when critical systems are down.

Qualifications:

Experience: 1-2 years of experience in radiology or cardiology imaging.

Technical Skills: Familiarity with clinical imaging systems and applications.

Warm Regards,

Shiva Shankar Aitha

Sr Associate Lead

Cyber Risk, Security& Governance| Talent Acquisition Team | +1 | +91

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