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Escalation Engineer | Huntsville

Salary undisclosed

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Role: Escalation Engineer (Full-time)

Huntsville, Alabama based. In-office 3 days a week initially, moving to 2 days a week after proving themselves.

Responsibilities:

- Handling escalated tickets (network and backend), performing basic. configurations for project work, monitoring via RMM, NOC services.

Qualifications:

- Network Administrator / Systems Administrator background.
- Background in Help Desk or Service Desk with networking experience (Tier 2)

Technical Stack:

- Azure AD
- RMM: Datto, Direct Cloud, ConnectWise.
- Cybersecurity: Sophos (antivirus, protection).
- Networking: Ariba, Ruckus, Meraki, Unifi.

Team and Travel:

- Team is mostly remote with some travel (10% - 25%).

Compensation:

- Range: $75k - $85k

Environment:

- Compliance-focused
- Certifications: Not required, but Network+ and Microsoft certifications are a plus

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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