Customer Success Manager

WINN.AI is a fast-growing startup, backed by leading VCs, developing a real-time AI assistant for sales teams.

We are seeking a highly motivated and relationship-driven Customer Success Manager to be our first hire in the US for this role. As a Customer Success Manager, you will play a crucial role in ensuring our clients are successful in utilizing the product to achieve their goals. The ideal candidate should be a self-starter, have excellent communication, interpersonal, and creative problem-solving skills, be passionate about customer satisfaction, and be able to effectively understand and translate technical and business needs into business success.

Responsibilities:

• Develop a deep understanding of WINN.AI’s product to provide expert guidance to customers
• Manage customers’ accounts on all levels (technical and business) and act as the primary point of contact for customers
• Provide customer support to customers and free-trial users, resolving issues and managing escalations to the tech team when necessary.
• Lead end-to-end product onboarding
• Develop and implement success plans to achieve higher adoption rates and customer satisfaction
• Handle release notes and assist customers in utilizing new features effectively.
• Identify and lead upsell opportunities
• Work closely with sales, marketing, and product teams to ensure customer needs are met
• Attend conferences and visit customers (US based) a few times a year

Your experience & skills:

• 3+ years of experience as a customer success manager in a B2B software company
• Bachelor’s degree in Business Administration, Economics, or a related field
• Creativity and the ability to persist in the face of obstacles
• Excellent project management skills to manage multiple priorities in a dynamic environment
• Willingness to solve support tickets (low volume)
• Willingness to travel a few times a year to visit customers and attend conferences
• Passionate, self-starter with a can-do attitude and a record of excellence
• Ability to adapt to a fast-changing environment
• Excellent interpersonal, communication, and cross-group skills
• B2B sales experience - a plus

If you have reached this point and you are super excited but not sure you check all the boxes - we still want to speak with you! Your passion is priceless. Other things can be learned.

WINN.AI is an Equal Employment Opportunity employer that will consider all qualified applicants, regardless of race, color, religion, gender, sexual orientation, marital status, gender identity or expression, national origin, genetics, age, disability status, protected veteran status, or any other characteristic protected by applicable law.