Senior Product Owner
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100% onsite in Dallas,TX/Atlanta,GA/Kansas city,MO/Virginia
Job Description
Must have Salesforce.com (SFDC) experience:configurations, detailed understanding of the Salesforce Classic/Lightning; Sandbox/Enterprise development environments; AppExchange; Sales, Service, Community, Marketing, Health clouds
Minimum of 2 years of experience working with JIRA, ERP, CRM, BI solutions
Experience with business process improvement and working with others to implement change
Outgoing, willingness to interact with business, technical, and user-base stakeholders frequently
Ability to take initiative in a constantly-changing work environment and adopt a do-what-it-takes mindset
Exceptional analytical, problem solving, and critical thinking skills
Proven ability to transition between detailed data and high-level insights
Strong communication and collaboration skills
Capable of exercising sound judgment and able to demonstrate self-confidence
Highly developed organizational, planning, and multitasking skills
Ability to create and articulate a vision for SFDC platform
Willing to work in a cross-functional, diverse, team-oriented environment
Ability to drive consensus
Skilled at developing and presenting executive-level communications and data visualizations
Job Responsibilities
Understand voice of business/customer/user and commercial business processes
Partner with Architects, Developers and Consultants to design, develop and deploy the most appropriate technical strategy and solutions
Gather and document customer technical requirements, translating them into features
Establish business value and assess priority for requirements
Evaluate features and solutions tactically and strategically, design solutions with entire ecosystem in mind
Support business process flow analysis and design
Write, groom and manage User Stories
Create and document Acceptance Criteria and Test Scripts
Prepare and submit Risk Assessment analysis
Support Scrums, Poker Play, Sprint Planning
Perform informal and formal user acceptance testing
Support product deployment process
Participate in development and execution of training, change management and communication programs
Provide Tier 1 user-support and manage unresolved issues
Configure and maintain deployed products via declarative tools; workflows, process builders, reports, dashboards, etc
Support data, analytics and reporting requests
Stay current on new features, functionality, and application capabilities of Salesforce.com to address business requirements
Collaborate with the various business units (Sales, Marketing, Ops, Business Development, etc) to scope out future business use-cases
Provide guidance and outline vision for future system functionality
Collaborate with BPMO and COE groups to find synergies, and opportunities to leverage and share products
Support and monitor projects with division-wide impact and ensure systems align with long-term business objectives
Participate in the selection and assessment of new software solutions