Collections Analyst

Description

Job Summary:

The Collections Analyst identifies, evaluates, analyzes and resolves open invoices and related Accounts Receivable (A/R) issues. The Collections Analyst Maintains close working relationships with customers and Burroughs personnel in order to update databases/systems and discuss and resolve open Accounts Receivable issues. Identifies root cause of issues and recommends resolutions to prevent re-occurrence. Assist in summarizing AR related data for reporting purposes.

Essential Functions/Key Responsibilities

• Reach out to customers for payment both current and past due.Collaborates with internal and external parties to identify root cause of the problems and recommends resolution.
• Run, send, and reconcile customer statements, and send invoice copies as needed.
• Communicates regularly with customers to address A/R and related issues and apply payments.
• Works closely with Sales and Order Entry staff and/or customers in supporting the set-up of vendor information for new accounts or new customers.
• Summarizes and analyzes data for audits or general inquiries.Prepare reports as required.
• Assist with month end close activities.
• Support of special projects as requested.
• Make recommendations for changes in procedures to improve efficiency.
• Capable of analyzing financial data to make appropriate credit recommendations
• Demonstrates the right judgment inside their authority when it comes to releasing and holding orders.
• Participate with Sales to ensure credit terms are suitable and in line with the credit/collections policy.
• Work with the CSM Team to see what invoices need to be credited
• Work together with internal and external customers for improvements in cash application.
• Demonstrate a positive working relationship with departments to accomplish the goals and objectives of the company.
  
  

Knowledge, Skills And Abilities

• Problem Solving/Analysis
• Team centered/work well with co-workers to resolve issues and problems
• Customer Service focus
• Strong communication skills (verbal and written)
• Ability to work independently
• Attention to detail
• Thoroughness
  
  

Education And Experience

• Bachelor’s Degree in Accounting/Finance preferred
• 3+ years’ experience in Accounts Receivable? Credit with some international experience
  
  

Physical Requirements And Working Conditions

• This is largely a sedentary role, requiring use of typical office equipment such as a computer, laptop and cell phone.
• This job operates in a professional office environment