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About Stack Sports Stack Sports is a leading global sports technology company based in Plano, TX with offices in Denver, CO, San Diego, CA, and Atlanta, GA. Our founders and employees wear many hats; successful entrepreneurs, loving parents, sports enthusiasts, community volunteers. Being able to juggle all the important aspects in life can be difficult as sports parents. We founded Stack Sports to transform the youth sports experience by helping other parents, coaches and administrators manage all aspects of their sports organizations. By developing easy-to-use league management solutions, we allow parents, players and coaches to have fun and focus on the game.
Our Values
What we are looking for
The ideal Intern should be highly motivated and committed to helping Sports organizations by supporting our rapidly growing Partner base across the suite of Stack Sports Solutions. We value and hire for curiosity, integrity, respect, diversity, flexibility and service. If you’re a natural problem solver and as passionate about customer service as we are, then you’re exactly who we are looking for!
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Need to Have
About Stack Sports Stack Sports is a leading global sports technology company based in Plano, TX with offices in Denver, CO, San Diego, CA, and Atlanta, GA. Our founders and employees wear many hats; successful entrepreneurs, loving parents, sports enthusiasts, community volunteers. Being able to juggle all the important aspects in life can be difficult as sports parents. We founded Stack Sports to transform the youth sports experience by helping other parents, coaches and administrators manage all aspects of their sports organizations. By developing easy-to-use league management solutions, we allow parents, players and coaches to have fun and focus on the game.
Our Values
- Play to Win - Strive for greatness every day. Results count.
- Be a Team Player - Commit to collective success. Be anchored in transparency, candor, and respect.
- Own the Solution - Be a problem solver. Embrace the challenge.
- Run in Our Customers' Shoes - Have empathy for our customers and evaluate our performance through their eyes.
- Sales- Assist and educate coaches and team managers attending sponsored events.
- Account Management - Manage all aspects of customer operations, starting from the time we acquire a new customer or marketing partner to when the process is completed.
- Sales Operations - Processing large quantities of data in Excel and Google Sheets.
- Strategic Development - Find ways to improve on current operational processes.
- Act as a first escalation point for Partners
- Collaborate with team members across the suite of Stack Sports Solutions software and escalate inquiries through the proper channels to find solutions
- Communicate updates, fixes and solutions to Partners via multiple channels across the suite of Stack Sports Solutions software
- Brainstorm new feature releases and new products
- Collect and report common themes with product issues and bugs.
- Competitive compensation
- Comprehensive, hands-on training
- Career growth opportunities
- Modern and collaborative work environment
- Supportive team members
- Entrepreneurial environment - leave your mark
What we are looking for
The ideal Intern should be highly motivated and committed to helping Sports organizations by supporting our rapidly growing Partner base across the suite of Stack Sports Solutions. We value and hire for curiosity, integrity, respect, diversity, flexibility and service. If you’re a natural problem solver and as passionate about customer service as we are, then you’re exactly who we are looking for!
- Hours - the working hours for this role will vary depending on business needs with a goal of up to 40 hours a week, with potential overtime.
We understand that no candidate is perfectly qualified for any job. Experience comes in different forms; many skills are transferable; and passion goes a long way. Even more important than your resume is a clear demonstration of dedication, impact, and the ability to thrive in a fluid and collaborative environment. We want you to learn new things in this role, and we encourage you to apply if your experience is close to what we’re looking for. We also know that diversity of background and thought makes for better problem solving and more creative thinking, which is why we're dedicated to adding new perspectives to the team.
Need to Have
- College graduate or current college student with 0-2 years of professional experience in sales, operations, digital marketing, business development, technology or customer service. (Personal or professional connection to the sport industry should be noted but is not required.)
- Communication/Teamwork- Ability to collaborate with others and effectively communicate with team members.
- Organization - Strong attention to detail and ability to organize hundreds of events, customers & clients.
- Advanced computer skills with a very high level of proficiency in Microsoft Excel.
- Experience with SalesForce, G-Suite, ARN, SQL and/or Google Analytics are all pluses.
- Lifelong learner - Interested in learning new things and taking on new opportunities.
- Data Savvy - Ability to track, measure and use data to help analyze and grow our business.
- Looking for someone who can work later in the day into evenings, but we are flexible.
- Experience and/or understanding of organized Sports League Management
- Experience supporting and or troubleshooting software
- Experience with Slack, Salesforce, and Google Suite
- Act as a first escalation point for Partners
- Resolve Partner Support inquiries across the suite of Stack Sports Solutions software via multiple customer contact channels (Phone, CRM, Email, Chat etc.)
- Communicate updates, fixes and solutions to Partners
- Maintain a working knowledge of the suite of Stack Sports Solutions software, Help Guides, Blogs and Newsletters to easily direct Partners to the appropriate information when replying to inquiries
- Collaborate with team members across the suite of Stack Sports Solutions software and escalate inquiries through the proper channels to find solutions
- Use information gathered from Partners to keep up-to-date account information in the appropriate CRMs
- Collect and report common themes with product issues and bugs
- Other responsibilities as required
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