Desktop-Application Support Tech
Salary undisclosed
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Description
- Other duties may be assigned as required.
- Perform general desktop/laptop support, troubleshooting tasks, re-image or replace/warranty defective systems as necessary
- Perform all IT tasks related to new hires and terminations including network account management, asset tracking, hire/termination checklists, etc.
- Process basic Active Directory Users tasks including user creation/deletion, distribution list maintenance, unlocking accounts and resetting user passwords
- Ensure availability of technology resources in common-use areas such as training and conference rooms
- Assist the System/Network Administrator(s) with management and maintenance of Windows server infrastructure
- Create and maintain reference documentation of related systems
- Act as liaison to business users on their support and on-going usage needs
- Assess the nature of user’s problem, resolve application and administrative issues (escalates more complex issues to the appropriate resource)
- Maintain support ticketing/tracking system by entering/updating ticket information and status
- Proactively suggest ways of improving system stability, availability, performance and reliability
- Aid in data extraction and report creation/modification tasks
- Assist the various senior IT roles as required
- Exact areas of responsibility may shift over time according to business requirement
- The Ideal candidate will also possess the following skills:
- Ability to work under pressure and multitask
- Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
- Experience at working both independently and in a team-oriented collaborative environment
- Advanced interpersonal, written, and oral communication skills
- Willingness to learn and apply new technologies
- Self-starting fast learner capable of absorbing high volumes of information
- Ability to manage and properly prioritize issues of varying importance from multiple sources/applications
- 2+ years’ experience in a Desktop Support role
- Experience with PBX/telephony solutions (VoIP preferred)
- Experience working in a Windows Server/AD/Azure/365 environment
- Experience working with Windows 10/11
- Experience working in an office environment
- Relevant education/degrees/certifications can substitute for experience
- Other Job Requirements
- May require some evening/weekend availability for off-hours system maintenance and emergency response
- Will require hybrid remote/in-office work reflecting general companywide scheduling (minimum 3 days per week in the office)
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