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Desktop-Application Support Tech

Salary undisclosed

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Description

  • Other duties may be assigned as required.
  • Perform general desktop/laptop support, troubleshooting tasks, re-image or replace/warranty defective systems as necessary
  • Perform all IT tasks related to new hires and terminations including network account management, asset tracking, hire/termination checklists, etc.
  • Process basic Active Directory Users tasks including user creation/deletion, distribution list maintenance, unlocking accounts and resetting user passwords
  • Ensure availability of technology resources in common-use areas such as training and conference rooms
  • Assist the System/Network Administrator(s) with management and maintenance of Windows server infrastructure
  • Create and maintain reference documentation of related systems
  • Act as liaison to business users on their support and on-going usage needs
  • Assess the nature of user’s problem, resolve application and administrative issues (escalates more complex issues to the appropriate resource)
  • Maintain support ticketing/tracking system by entering/updating ticket information and status
  • Proactively suggest ways of improving system stability, availability, performance and reliability
  • Aid in data extraction and report creation/modification tasks
  • Assist the various senior IT roles as required
  • Exact areas of responsibility may shift over time according to business requirement
  • The Ideal candidate will also possess the following skills:
  • Ability to work under pressure and multitask
  • Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities
  • Experience at working both independently and in a team-oriented collaborative environment
  • Advanced interpersonal, written, and oral communication skills
  • Willingness to learn and apply new technologies
  • Self-starting fast learner capable of absorbing high volumes of information
  • Ability to manage and properly prioritize issues of varying importance from multiple sources/applications

Requirements

  • 2+ years’ experience in a Desktop Support role
  • Experience with PBX/telephony solutions (VoIP preferred)
  • Experience working in a Windows Server/AD/Azure/365 environment
  • Experience working with Windows 10/11
  • Experience working in an office environment
  • Relevant education/degrees/certifications can substitute for experience
  • Other Job Requirements
  • May require some evening/weekend availability for off-hours system maintenance and emergency response
  • Will require hybrid remote/in-office work reflecting general companywide scheduling (minimum 3 days per week in the office)