Guest Experience Field Tech

We're seeking a friendly, energetic individual to join our exceptional team. Do you love creating unforgettable experiences for guests and possess a talent for genuine, warm communication? If so, we want to hear from you! This role is centered on making our guests feel valued through personal interactions and hands-on experiences. The ideal candidate will craft excellent, memorable guest experiences using professional yet authentic communication skills. This position focuses on guest interactions and the tangible aspects of our guest experience department.

About Brightwild

Brightwild is a travel platform connecting people in real life through personalized experiences and standout stays.

At Brightwild, the most important piece of the recruitment process is culture. We look to hire net-culture and net-energy contributors. We trust our team and empower individuals to be themselves in a fun environment, and we are excited to have the opportunity to grow our team once again.

Responsibilities

• Own the guest experience, including package delivery, physical check-ins, and general interactions
• Create engaging content for our social media platforms and website, showcasing our team, location, and properties. This includes being comfortable and enthusiastic both on camera and behind it
• Manage the entire guest journey from check-in to check-out
• Collaborate with team members to ensure all accommodations are well-maintained and guest-ready
• Respond promptly to all chat messages, phone calls, and emails, including guest requests
• Proactively communicate with guests to coordinate services, including arrival and check-in
• Assist customers with general inquiries, arrival processes, check-ins, issue resolution, and local recommendations
• Other duties as assigned may include:
• Patrolling assigned areas on foot or in a vehicle, providing assistance and direction to visitors, berth holders, condo owners, and employees
• Addressing and questioning any suspicious persons on the property
• Following proper instructions for operating equipment, ensuring it's cleaned and stored correctly after use
• Applying crime risk and safety hazard prevention techniques, and enforcing marina rules and regulations
• Inspecting all operating equipment and reporting any issues to the maintenance department
• Investigating and reporting criminal offenses against hotel property, visitors, owners, and employees
• Investigating all disturbances, accidents, and injuries involving guests and employees
• Complying with hotel regulations regarding dress and behavior, consistently reflecting Key West Marriott Beachside Hotel Brand Standards while offering personalized service
• Administering first aid and CPR to guests and employees when appropriate, following OSHA laws and regulations
• Compiling accurate security reports in accordance with resort/marina policies and procedures
• Monitoring and reporting conditions that may create security or safety hazards, recommending improvements to prevention techniques, devices, and equipment
• Responding to fire and security alarms on the resort/marina property
• Reading daily memos, schedules, events, SOPs, and other posted information to maintain an up-to-date foundation of information
• Demonstrating working knowledge of Alarm Systems and Watchman Systems
• Exhibiting proficiency in relevant computer programs
• Understanding and setting up ADA equipment as needed
  
  

Requirements

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize effectively in a fast-paced environment
• Proficiency with various hardware including laptops, tablets, and mobile devices
• Clean driving record and ability to safely operate various vehicles (shuttle, van, SUV)
• High level of responsibility and reliability
• Availability to work flexible hours, including early mornings, evenings, and weekends
• Reliable personal transportation and willingness to travel within the market area
  
  
  

Benefits

• Competitive salary and comprehensive benefits package
• Flexible paid time off policy
• 401(k), health, dental, and vision insurance
• Innovative Environment: Be part of a company that champions creativity and innovation
• Career Advancement: Clear pathways for professional development and promotion
• Collaborative Culture: Work alongside a supportive team committed to your success
• Work Flexibility: Enjoy remote work options with a focus on results-driven performance