Telephone Operator/Centralized Scheduler

Job Details

Description

Job Purpose

The purpose of the Telephone Operator/Centralized Scheduler is to support Oncology Specialties by operating the telephones and connecting callers to the appropriate person. Other duties include confirming, cancelling, and rescheduling appointments.

Essential Job Functions

• Answer a high volume of calls in a timely manner and transfer and or/take detailed messages according to company standards.
• Maintain detailed and accurate call record.
• Distribute information to the appropriate person or department in a timely manner.
• Maintain regular consistent and professional attendance, punctuality, personal appearance, and adherence to relevant health and safety procedures.
• Establish and maintain effective working relationships with coworkers, supervisors, and the general public.
• Schedule and confirm patient appointments.
• Answer telephones and direct calls to appropriate staff.
• Receive and route messages and documents as needed.
• Perform reminder and no show calls.
• Operate office equipment such as voice mail messaging systems, and use word processing, spreadsheet, and other software applications as needed to do work assigned.
• Perform various clerical and administrative functions as needed.
• Transmit information or documents as needed, using computer, mail, or fax machine.
• Ability to be at work regularly and on time.
• Other duties as assigned.
  
  

Qualifications

• Excellent telephone etiquette skills.
• Must be organized.
• Must be able to prioritize phone calls and multitask.
• Must be able to complete calls and necessary follow-up in a timely manner.
• Must be professional, polite, and patient to the needs of others.
  
  

Education/Experience

• Must have a high school diploma or equivalent.
• Experience in medical office setting preferred.