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One of Swoon's largest social media clients is looking for an experienced Customer Success Manager who can help their Sales Partners manage an existing book of business and work on renewing client relationships.
Interested? Let me know!
Contract Duration: 12 months
Location: HYBRID schedule in Chicago OR Omaha offices
Hourly Rate: $60/hr
Day to Day:
- Main focus is supporting external customers across any industry, connecting regularly and providing touchpoints on any data, optimize use of certain products, working closely with sales partners to prioritize these projects for upcoming customer renewals.
- Managing existing book of business only, not responsible for sales generation just working with a sales partner to ensure existing customers continue to renew.
- Regularly collaborate with Sales, Customer Success, and Support teams to ensure client satisfaction.
Qualifications:
- Bachelor's Degree required
- At least 6+ years in an Account Management or Customer Success role within a large enterprise work environment.
- Microsoft Dynamics experience preferred but not a requirement.
- Experience with Microsoft Suites specifically Excel and Powerpoint.
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