Sr Customer Advocate, Office of the CCO- AMS region
Salary undisclosed
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Company Description
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies .
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO). This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers. In this role, you will design and execute high-impact customer programs in AMS, working closely with the CCO to ensure all interactions - from pre-briefing to follow-up - exceed customer and CCO expectations.
This role will help prepare the CCO for major interactions with customers, partners and internal/external stakeholders. This Customer Advocate will closely work with field sales, marketing, product teams, and other cross-functional teams to ensure an impactful experience for our customers and CCO before, during, and after the engagement. Advocate will prioritize, calibrate, prepare, deliver, and follow up on the CCO customer engagements with the highest standards of quality. Optimizing the CCO's engagement with Customers end-to-end.
This Customer Advocate will be a key driver of cross-functional efforts, collaborating with field sales, marketing, product, and other teams to deliver best-in-class customer experiences. By leveraging your strong communication and relationship-building skills, you will directly contribute to our ServiceNow growth strategy, providing strategic guidance and thought partnership to the CCO.
Responsibilities:
Collaborate with Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO
Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities
Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items
Develop key metrics, capture and analyze data to continuously improve the impact of the CCO
Organize, and manage executive-level special projects to explore and implement changes in customer engagement
Qualifications
Must be in NYC office at least 2 days a week, ideally located in NY or open to relocation to NY
Willingness to travel up to 50% across AMS
Willingness to work flexible, fluctuating hours across multiple time zones
10 years of relevant work experience
5-10 years in a previous account executive role (ServiceNow strongly preferred)
5+ years engaging with and influencing C-level executives
Executive presence, leading and communicating with confidence at all levels internally and externally
Demonstrated success collaborating across a large, matrixed org environment with virtual stakeholders
Understanding of ServiceNow's corporate strategy
Proven capability coaching and guiding high-performing sales teams in indirect matrix capacity
Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner
Demonstrated passion for learning and agility
Seeks and quickly acts on feedback to evolve programs and approach
Ability to manage change and ambiguity with an action-orientation and strong work ethic
Sharp business judgment, ability to see "big picture" and problem solve with shifting priorities
Superb ability to influence and motivate others
Experience in driving cross-functional collaboration, building consensus and trust
Proficient with PowerPoint and Excel
FD21
For positions in New York City, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
At ServiceNow, our technology makes the world work for everyone, and our people make it possible. We move fast because the world can't wait, and we innovate in ways no one else can for our customers and communities. By joining ServiceNow, you are part of an ambitious team of change makers who have a restless curiosity and a drive for ingenuity. We know that your best work happens when you live your best life and share your unique talents, so we do everything we can to make that possible. We dream big together, supporting each other to make our individual and collective dreams come true. The future is ours, and it starts with you.
With more than 7,700+ customers, we serve approximately 85% of the Fortune 500 , and we're proud to be one of FORTUNE 100 Best Companies to Work For and World's Most Admired Companies .
Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.
Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.
Job Description
The AMS Customer Advocate opportunity is a career accelerator and chance to be an integral member of the Office of the Chief Commercial Officer (CCO). This is an exceptional opportunity to work alongside senior executives, and our largest and most strategic customers. In this role, you will design and execute high-impact customer programs in AMS, working closely with the CCO to ensure all interactions - from pre-briefing to follow-up - exceed customer and CCO expectations.
This role will help prepare the CCO for major interactions with customers, partners and internal/external stakeholders. This Customer Advocate will closely work with field sales, marketing, product teams, and other cross-functional teams to ensure an impactful experience for our customers and CCO before, during, and after the engagement. Advocate will prioritize, calibrate, prepare, deliver, and follow up on the CCO customer engagements with the highest standards of quality. Optimizing the CCO's engagement with Customers end-to-end.
This Customer Advocate will be a key driver of cross-functional efforts, collaborating with field sales, marketing, product, and other teams to deliver best-in-class customer experiences. By leveraging your strong communication and relationship-building skills, you will directly contribute to our ServiceNow growth strategy, providing strategic guidance and thought partnership to the CCO.
Responsibilities:
Collaborate with Customer Advocate Director to execute on the AMS Customer Engagement strategy of the CCO
Lead, organize, and manage executive-level customer engagements for the CCO in line with pipeline maturity and long-term relationship development priorities
Attend customer meetings, drive to milestones, and track, assign, and drive the delivery of clear action items
Develop key metrics, capture and analyze data to continuously improve the impact of the CCO
Organize, and manage executive-level special projects to explore and implement changes in customer engagement
Qualifications
Must be in NYC office at least 2 days a week, ideally located in NY or open to relocation to NY
Willingness to travel up to 50% across AMS
Willingness to work flexible, fluctuating hours across multiple time zones
10 years of relevant work experience
5-10 years in a previous account executive role (ServiceNow strongly preferred)
5+ years engaging with and influencing C-level executives
Executive presence, leading and communicating with confidence at all levels internally and externally
Demonstrated success collaborating across a large, matrixed org environment with virtual stakeholders
Understanding of ServiceNow's corporate strategy
Proven capability coaching and guiding high-performing sales teams in indirect matrix capacity
Exceptional verbal and written communication skills, with the ability to simplify complex ideas in a concise manner
Demonstrated passion for learning and agility
Seeks and quickly acts on feedback to evolve programs and approach
Ability to manage change and ambiguity with an action-orientation and strong work ethic
Sharp business judgment, ability to see "big picture" and problem solve with shifting priorities
Superb ability to influence and motivate others
Experience in driving cross-functional collaboration, building consensus and trust
Proficient with PowerPoint and Excel
FD21
For positions in New York City, we offer a base pay of $155,600 - $272,400, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.
At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.
If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at for assistance.
For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.
Please Note: Fraudulent job postings/job scams are increasingly common. Click here to learn what to watch out for and how to protect yourself. All genuine ServiceNow job postings can be found through the ServiceNow Careers site .
From Fortune. 2022 Fortune Media IP Limited All rights reserved. Used under license.
Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, ServiceNow.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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