Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...
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Tech Support Technician

Salary undisclosed

Apply on

Dice

Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

Original
Simplified

Tech Support Lead

Location: Dover, NH

Schedule: On-site (Durham location), Monday-Friday

About the Role:
We re seeking a Tech Support Lead to manage and resolve technical issues. You will provide both Tier 1 & Tier 2 support, helping fix problems related to software, hardware, and services like Azure AD and Microsoft 365. As the Tech Support Lead, you will ensure timely issue resolution, maintain service quality, and collaborate with team leads to improve operational efficiency.

Key Responsibilities:

  • Manage Help Desk Operations: Lead a team providing support across the organization, ensuring efficient issue resolution and meeting Service Level Agreements (SLAs).
  • Technical Support: Provide advanced support for escalated technology issues, acting as a point of contact (POC) for all major problems.
  • Incident & Request Management: Monitor and manage incidents and requests using an IT Service Management (ITSM) system, escalating issues when necessary.
  • Collaboration & SOP Development: Work with other Team Leads to develop and refine Standard Operating Procedures (SOPs), improving consistency and service quality.
  • Incident Response: Participate in and help execute Incident Response procedures, ensuring all actions align with SLAs and established processes.
  • Customer Service Excellence: Model and promote exceptional customer service for internal and external stakeholders.

Required Qualifications:

  • 2+ years of Help Desk Lead experience in a technical support environment.
  • Strong technical proficiency with Windows 10, Office 365, Active Directory, and Azure.
  • Ability to pass a background check.
  • Must be able to work on-site daily in Dover.

This is an excellent opportunity for an experienced tech professional to take the next step in their career! Join our client and help drive operational excellence while making a meaningful impact on our client's organizations.

Apply Today!

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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