Implementation Specialist

Kaplan Early Learning Company is seeking to hire an Implementation Specialist for the Curriculum, Assessment & Professional Learning Department

For more than 50 years, Kaplan Early Learning Company has been a champion for play. From our research-based curricula to enriching classroom environments and innovative technology solutions, Kaplan's products and services inspire a lifelong love of learning in children and educators. We are architects of learning good and defenders of the imagination. We live for inseparable bonds and open minds. We encourage the eager and inspire the inspirers. We transform lives through play.

Don't come to work; come to play! Family-oriented and mission-driven, Kaplan is proud that our work champions play every day, and we are looking for team members who take learning and play as seriously as we do. Accountability, equity, advocacy, and integrity are the heart of what we do at Kaplan, and together we can improve the outcomes of all children. To learn more about our culture and to join our team, visit us at https://www.kaplanco.com/about/

Role

The Implementation Specialist plays a crucial role in ensuring customer success and satisfaction with Kaplan Early Learning curricula, assessments, and professional development software solutions. This full-time position requires a forward-thinking, creative, and detail-oriented professional who will:

• Establish and maintain excellent communication with new and renewing customers, including educators and administrators.
• Guide customers through the implementation process, helping them realize the full value of our software solutions.
• Develop and execute initiative-taking strategies to increase user adoption and customer retention.
• Conduct user-research projects to gather insights and improve product offerings.
• Collaborate cross-functionally to enhance the overall customer experience.
• Serve as a liaison between customers and internal teams to ensure seamless service delivery.
  
  

The ideal candidate will be enthusiastic about early childhood education, tech-savvy, and committed to delivering world-class customer support. This role offers the opportunity to make a significant impact on the success of educational institutions and the learning outcomes of young children.

Principal Accountabilities

Customer Success and Product Expertise

• Develop and maintain in-depth product knowledge to guide customers in realizing the full value of Kaplan Early Learning's offerings.
• Manage the implementation and onboarding process for curriculum and assessment software, ensuring smooth transitions for new and renewing customers.
  
  

User Research and Data Analysis

• Plan and conduct comprehensive user research, including interviews, surveys, and usability tests.
• Assist in defining and refining user personas to enhance product development.
• Interpret qualitative feedback and data to inform long-term product strategies.
  
  

Customer Retention and Growth

• Develop and manage action plans based on customer analytics, usage patterns, and platform recommendations.
• Identify potential churn risks and implement initiative-taking strategies to increase customer retention.
• Support the RFP team's responses to bids, RFPs, adoption submissions, alignments and correlations.
  
  

Communication and Relationship Management

• Provide consistent, high-quality communication throughout the implementation process.
• Establish and maintain positive relationships with customers, serving as their primary point of contact.
  
  

Continuous Improvement

• Collaborate with cross-functional teams to enhance product features and user experience based on customer feedback.
• Stay updated on industry trends and best practices in early childhood education software.
  
  

EDUCATION And EXPERIENCE

• Bachelor's Degree required (Education degree preferred)
• 2-4 years of experience in early childhood education, focusing on developmentally appropriate curriculum, assessment, and professional learning products/services
• Classroom teaching or administrative experience in education is highly desirable.
  
  

KNOWLEDGE And SKILLS

• Strong familiarity with early childhood curriculum, assessment tools, and professional learning resources
• Solid understanding of the early learning industry, including classroom dynamics, educational programs, curricula, assessments, and current trends in education
• Experience with CRM solutions (e.g., HubSpot, PeopleSoft) is a plus.
• Proficiency in various software applications, including Microsoft Office suite, Slack, Trello, and Outlook
  
  

CORE COMPETENCIES

• Excellent organizational skills with the ability to manage and delegate client inquiries effectively.
• Superior writing, proofreading, and editing skills (writing sample required)
• Effective communication skills for collaborating with internal teams, cross-functional departments, and end-users.
• Basic design capabilities for creating presentations and branded materials (e.g., PowerPoint)
• Effective communication skills to interact with clients and team members.
  
  

Additional Requirements

• Ability to adapt to changing priorities and manage multiple projects simultaneously.
• Passion for early childhood education and commitment to improving learning outcomes.
• Willingness to stay updated on industry trends and best practices.
  
  

Benefits Include

• Paid Time Off
• Medical, Dental, Vision Insurance
• Voya Insurance
• Pet Insurance
• Verizon & AT&T Discount
• Educational Tuition Assistance
• Paid maternity/paternity leave supplemental program
• Child Care Discounts
• YMCA Discount
• Employee Referral Bonus
• LifeMart Discount Shopping Website
• Kaplan Store Discounts
• Matching 401(k) Plan
  
  

Kaplan Early Learning Company is an Equal Opportunity Employer. We embrace differences, welcome diversity and value a culture of respect.