Service Support Analyst- Expert

Service Support Analyst - Expert
Primary Location: Raleigh, North Carolina

V-Soft Consulting is currently hiring for a Service Support Analyst - Expert for our premier client in Raleigh, North Carolina.

Education and Experience

• Demonstrate strong knowledge of deploying and maintaining Windows 10 environment.: 3 Years.
• Demonstrate strong knowledge supporting and training Office 365 users: 3 Years.
• Demonstrate strong knowledge of supporting and troubleshooting desktop and mobile device connections from switch to endpoint: 3 Years.
• Demonstrate strong knowledge of installing, maintaining, and troubleshooting third party desktop applications: 3 Years.
• Demonstrate working knowledge of Enterprise Active Directory Services (EADS): 3 Years.

WHAT YOULL DO:
Job Responsibilities:
Functional:

• Project Management: Ability to manage timelines, resources, and personnel (internal staff and contractors) and lead implementation efforts to completion.
• Technical Knowledge: Significant technical knowledge to serve as resource for other Analysts and Specialists.
• Technical Solution Development: Ability to develop and/or implement highly complex information technology solutions to enhance enterprise success.
• Planning and Organizing: Ability to lead and plan IT for an organization. Ability to lead projects that require directing the work of others with some latitude on actions or decisions.
• Technical Support: Ability to identify emerging trends and issues and make suggestions for technical modifications to solve current and prevent future problems. Advanced knowledge to develop and communicate innovative and effective solutions.
• Consultancy Skills: Technical expertise commonly sought in resolving highly complex problems. Ability to consult with clients, peers and/or managers to develop requirements, solve problems and/or proactively establish technical directions.

Core:

• Teamwork: Leads team efforts and assesses and integrates the skills and strengths of individuals for project and organizational success.
• Customer Service: Proactively promotes positive customer relationships and mentors' others to ensure client satisfaction and organizational success.
• Effective Communications: Interprets and communicates information, ideas, and instruction. Negotiates and persuades to build cooperation and consensus towards decisions. Translates advanced technical issues into understandable terms appropriate to the audience.
• Organizational Awareness: Demonstrates in-dep knowledge of enterprise, its opportunities and constraints. Fosters relationships for organizational success.
• Professional Standards: Adheres to DPS and DAC IT standards, is punctual and uses time efficiently.

Interested?
Qualified candidates should send their resumes to

V-Soft Consulting Group is recognized among the top 100 fastest growing staffing companies in North America, V-Soft Consulting Group is headquartered in Louisville, KY with strategic locations in India, Canada and the U.S. V-Soft is known as an agile, innovative technology services company holding several awards and distinctions and has a wide variety of partnerships across diverse technology stacks.

As a valued V-Soft Consultant, youre eligible for full benefits (Medical, Dental, Vision), a 401(k) plan, competitive compensation and more. V-Soft is partnered with numerous Fortune 500 companies, exceptionally positioned to advance your career growth.

V-Soft Consulting provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

For more information or to view all our open jobs, please visit or call .

#LI-PV3
#INDSP

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.