Regional Operations Manager

EverDriven is a rapidly growing, tech-enabled transportation management company, serving some of the most vulnerable children in our community. We exist to ensure that children with special needs receive safe, efficient, and cost- effective transportation to and from school. Our proprietary, best-in-class, technology solutions enable school districts and parents to easily plan, track and adjust each student’s trips, to and from school, and gives the student access to the educational experience they deserve. Every Trip. Every Day. If you’re someone who thrives in a mission forward, fast-paced, technology driven environment, we would love to talk to you about a fulfilling career at EverDriven.

Position Summary:

In this customer satisfaction and operations-focused role, you'll drive programs that boost service quality, cut costs, and maximize productivity while tackling day-to-day workflow challenges head-on. As the Regional/Area Operations Manager, you'll be the key point of contact for school districts and service providers in Illinois, Wisconsin, and Indiana—building strong client relationships and helping them grow. Leading a team of Senior Account Managers and Account Managers, you'll inspire, develop, and mentor them to excel. Plus, you'll serve as the vital bridge between EverDriven, our clients, and service providers, offering guidance, support, and feedback to keep service delivery running smoothly.

Salary Range: 110k-130k/year, based on experience + 15% bonus potential

Position is work from home when not conducting field visits and supporting team members within Illinois, Wisconsin, and Indiana. Candidate must reside in the Greater Chicago Area.

Responsibilities:

• Responsible for overseeing and ensuring the daily service of accounts runs smoothly and are properly managed to meet the daily operational requirements
• Responsible for providing guidance, maintenance, and adherence with the Operational Reference Guide (ORG) under the direction of the upper management
• Maintains consistent, professional communication with service providers, parents, and on-site school personnel. Serves as liaison between department/program heads/district executives
• Must have the ability to start existing and new accounts within a designated area in one or multiple locations simultaneously
• Responsible for reviewing area KPIs and working towards satisfactory level requirements
• Communicates all related to contractual, service, or financial concerns directly to the Regional Director and/or Sr. Management
• Works with Business Development team to develop industry relationships and coordinate retention and growth efforts
• May be required to meet with clients to assist with financial and service-related concerns
• May be asked by upper management to assist with recruiting and interviewing of new employees.
• Works directly with Account Managers on performance management issues including corrective actions and terminations
• Based on location/operational needs, dependable transportation and frequent travel will be necessary
• Duties and responsibilities are not limited to the above descriptions and may change at the discretion of Senior Management
• As a part of normal business operations, employees in this role may access and/or modify electronic Protected Health Information (ePHI) in a manner compliant with requirements set forth by the Health Insurance Portability and Accountability Act (HIPAA)

Requirements:

• Minimum of 4 years' experience leading and growing teams
• Travel up to 30%
• Proven ability to lead, effectively manage a team, and promote a positive team environment
• Project management skills and experience
• Financial forecasting skills and experience
• Effective planning and priority setting
• Ability to manage several complex projects simultaneously while working under pressure to meet deadlines
• Strong analytical skills and knowledge of plan designs
• Computer proficiency and technical aptitude with the ability to use Microsoft products, including Outlook, Excel, PPT, Word, and experience with navigating vendor management systems.

Education and Experience:

• Bachelor’s degree or equivalent relevant years of experience in a professional leadership role
• Valid U.S. driver’s license is required
• Minimum 4 years' experience in complex operations and people management

Benefits:

• Medical, Dental, Vision insurance
• Virtual Doctor Visits with $0 Co-Pay
• Life Insurance (company paid)
• Short Term Disability Insurance (company paid)
• Long-Term Disability Insurance (company paid)
• Paid Time Off (PTO)
• Paid Holidays
• Paid Time to Volunteer
• Flex Spending Account (FSA)
• 401K Plan (with an awesome employer match!)
• Employee Assistance Program
• Employee Discounts Program

Commitment to ESG:

Since 2006, EverDriven has remained committed to incorporating environmental, social and governance fundamentals into the framework of our internal and external culture. Today, ESG principles are part of the lifeblood of EverDriven and a driving influence that shapes not only our culture but all aspects of our day-to-day operations. We believe ESG principles enable us to more successfully achieve our mission to help every child have an equal opportunity to learn, grow, and succeed.

Commitment to Diversity and Inclusion:

EverDriven is a mission-centered, action-oriented company that honors diversity and inclusion. Our customers come from all walks of life and so do we. We strive to hire great people from a variety of backgrounds, not just because it’s the right thing to do, but because it makes our cultural health stronger. In turn, our inclusive culture inspires our innovation and fosters a sense of belonging so we can continue to serve the most vulnerable populations with excellence.

Commitment to Equal Opportunity:

EverDriven is deeply committed to building a workplace where inclusion is not only valued but prioritized. We’re proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.

Visit our website and learn more about us at www.EverDriven.com