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  4. Click Websites.
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  1. Go to Settings.
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  5. At the top, turn on or off Allowed (recommended).
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Jobs or company...

Systems Trainer

Salary undisclosed

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Dice
Original
Simplified

Job: Systems Trainer Location: Mechanicsburg, PA Duration: 6-12 Months contract

The selected candidate must work on-site for six weeks before being eligible for two telework days per week. Onsite Day 1.

Description:
The IT department is seeking a Systems Trainer for training and developing curricula and related documentation for end users of case management systems and web applications throughout the Commonwealth. The selected candidate will be responsible for testing and supporting these systems and applications.

Typical Duties:
Provide training on case management systems and web applications to users.
Develop and maintain training documentation (manuals, quick reference guides, flowcharts, and PowerPoint presentations), system help text, and other training
resources in the online help system.
Develop courses and curricula used to train new system functionality or to enhance user knowledge or understanding of system functions.
All documentation developed using appropriate software tools and following adopted standards and style guides.
Develop and maintain training databases for case management systems and web applications.
Research and resolve any software issues related to the tool used to maintain the online help system.
Evaluates and analyzes documentation deliverables for effectiveness and improvement.
Maintain knowledge of effective training techniques and be skilled in all types of training formats, such as classroom hands-on training, one-on-one sessions, small and large groups, and in person or virtual system demonstrations.
Provide desk-side, phone, or virtual support to users when requests for help and guidance is received and approved.
Maintain a thorough understanding of court business requirements and procedures through discussions with users, on-site visits, and referring to the Rules of Court.

Analyze court business practices as they relate to the case management systems and web applications and make recommendations to utilize the systems better. This includes reviewing system data and reports to provide feedback.
Work with analysts to interpret user requests and system needs. Assist in translating user business processes into system functionality.
Test systems against functional and technical specs and user needs. Document and report problems discovered.
Attend meetings related to current assignments or stay updated on processes and procedures.
Attend training as needed to develop personal skills related to the position.

Additional Requirements / Preferences:
Periodic on-call support to users after hours required.
Overnight, state-wide travel required.
Valid driver's license required.
Satisfactory criminal check required

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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