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Jobs or company...

Genesys Contact Center Associate

  • Full Time, onsite
  • JSR Tech Consulting
  • On Site Hybrid, United States of America
Salary undisclosed

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Availability Status

This job is expected to be in high demand and may close soon. We’ll remove this job ad once it's closed.

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JSR Tech Consulting has an immediate opening for a Genesys Contact Center Associate for their direct client, a leading Pharmaceutical Company.

Looking for a candidate who has Genesys skill set
Genesys certification is a plus.
Cisco Telephony is a big plus.

Location: Tempe, Arizona area. Must be able to be on-site on a hybrid basis. Expect 2-3 days/week on-site.

Job Responsibilities:

  • Genesys Certified a plus
  • Major involvement with Genesys onboarding agents and supervisors, configuration, call flows, troubleshooting issues, training and documentation
  • Individual will also be SPOC for any IT related issues outside of Genesys i.e. headset, laptop, application, connectivity issues
  • Former knowledge or experience with the Genesys PureCloud platform is highly desirable
  • Individual should be ready to receive trainings and scale up on process knowledge.
  • Attend all Genesys team meetings and provide minutes to share with local IPT team
  • Ability to work collaboratively in teams and develop meaningful relationship to achieve common goals
  • Knowledge of Service Now ticketing system
  • A support group will be established as a Service Now-based dispatch group to monitor a support queue specifically for Genesys Contact Center-related Incidents and Problems
  • 3+ years of experience in Contact Center Technology with hands on experience on high- complexity Genesys implementations
  • Understand how SIP server provides CTI data to the rest of the Genesys infrastructure
  • Experience in troubleshooting individual product as well as system integrations between products by tracking through log files and logically being able to determine where problem might reside
  • IPT knowledge - Cisco platform
  • PLEASE NOTE : JSR uses ONLY this URL

*** Reply only to a representative from JSR by checking the email address. First initial/last


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Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
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