ServiceNow Business Analyst

We have an opportunity for a ServiceNow Business Analyst to support our ServiceNow Technical Services team for a federal client. This is a 100% remote position. The successful candidate will be responsible for analyzing and documenting business processes and systems. This position requires a full-time commitment.

Responsibilities

• Working with Process Owners to help identify technical requirements and guide them through the Software Development LifeCycle (SDLC) until Production release
• Analyzing and documenting business processes and systems
• Applying Agile methodology to elicit technical requirements and process flows for federal customers using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis
• Analyze and de-conflict requirements, data and information from multiple data sources, and decompose into detailed requirements
• Understanding the needs of the client and successfully linking needs with available technical solutions
• Supporting the creation of user stories and ensuring that they meet the criteria required to deliver a successful product
• Working with ServiceNow Architects and Developers in conducting testing to ensure the quality of new software releases
• Supporting User Acceptance Testing (UAT) including development of scripts and conducting UAT with end users
• Creating references and guides for end users as well as system administrators
• Generating and updating documentation to support requirements, design, and testing activities
• Continually ensure the client understands product updates
• Supporting the Change Management processes and providing pivotal support role for tool adoption
• Supporting report generation and materials for meetings
• Delivering quality control reviews

Required

• A BA/BS degree in a related field (Computer Science, Software Engineering, or Business Management preferred)
• A minimum of 2 years of experience
• A minimum of 2 years of direct experience with ServiceNow products and platform implementation
• Excellent presentation and communication skills in both written and oral form
• Demonstrated experience with at least two ServiceNow products and platform implementation in a Business Analyst role
• Demonstrated experience eliciting requirements using interviews, document analysis, requirements workshops, surveys, business process reviews, and task and workflow analysis.
• Demonstrated experience critically evaluating information gathered from multiple sources, reconciling conflicts, and decomposing high-level information into detailed requirements (e.g., Epics and User Stories)
• Developed problem-solving and analytical abilities
• Must be eligible to meet government eligibility requirements including public trust clearance
• Must pass a background check and drug test

#LI-Remote

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.