Service & Business Manager

At Zoom, we take great care in cultivating the careers of our employees. We offer training and room for growth because we recognize that career advancement is a large part of job satisfaction. It is understood that the company’s success is directly related to the strength of the team and that starts with our Service & Business Development Manager role. This hybrid position is an integral part of our operations. Our operational efficiency starts with them. Their goals are to route the right technician, to the right call, at the right time. This role will also have elements of a business development role - you'll go out and meet potential customers and build a relationship with them! The ideal candidate is a born leader who has previous service management and/or related business development management experience and wants to grow into a larger role. We are looking for a team player, with a strong background in sales, who has the ability to motivate and encourage our technicians to become industry leaders.

The Service & Business Development Manager oversees the operations and ensures the smooth running of the Indianapolis office.

Service & Business Development Manager Responsibilities | WHAT YOU'LL BE DOING

• The primary focus is selling Zoom as the provider of all the drain and sewer products and services
• Find and create new sales leads from networking with our target audience.
• Perform market and client research.
• Dispatch technicians using Service Titan (CRM) to jobs throughout the day
• Develop strategic plans for optimized productivity
• Uphold standards of excellence
• Develop, implement, and maintain budgetary and resource allocation plans
• Recruit, onboard, and train high-performing employees to achieve sales, profitability, market share, and business plan objectives
• Provide guidance and feedback to help others strengthen specific knowledge/skill areas
• Oversee employees, establish a highly motivated work environment, and create innovative approaches for improvement
  
  

Service & Business Development Manager Qualifications | WHAT YOU BRING

• Minimum of 5 years experience as a service manager or business development manager
• Strong decision-making capabilities
• Above-average communication, collaboration, and delegation skills
• Ability to motivate and lead people, and hold employees accountable
• Proficient with various computer systems, experience with Service Titan preferred
• Familiarity with computer applications, including G-Suite
• Prior experience within a marketing and/or sales team preferred.
• Drive to connect with people.
• Confidence to make cold sales calls.
• Understanding of social media best practices.
• Excellent verbal & written communication.
• Excellent time management skills.
• Ability to adapt to changing situations.
• Efficiency with multi-tasking and reporting.
  
  

Service & Business Development Manager Benefits | WHAT WE OFFER

• Base plus bonus
• Medical Benefits
• Paid Sick Days / Holidays
• Company Mobile Phone & Tablet
• Recognition & Rewards
• Positive Team Atmosphere
• Career Advancement
• Paid Time Off / Holidays
• Company Gatherings
• Each location is independently owned and operated
  
  

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