Call Center Assistant Manager (Remote)

Employer Industry: Call Center Technology and Lead Generation

Why Consider This Job Opportunity

• Salary up to $60,000 annually plus bonuses
• Competitive compensation package with paid training
• 15 PTO days accrued in the first year of employment
• Health, dental, vision, and GAP insurance options available after three months
• Professional development opportunities and bi-annual company events
• Join a diverse and inclusive workforce that values individual growth and autonomy
  
  

What To Expect (Job Responsibilities)

• Support Future Agent Team Leads by providing direction and monitoring their performance metrics
• Assist in hiring processes, including video interviews and onboarding for new team members
• Monitor onboarding, training, and shadowing processes for trainees
• Analyze and prepare reports for management to ensure KPIs and targets are met
• Collaborate with the QA Department on agent grading sheets and monitor call review channels
  
  

What Is Required (Qualifications)

• Experience in the health insurance industry and managing call center agents
• Strong written and verbal communication skills to convey complex information clearly
• Strong analytical and problem-solving skills for process assessment and improvement
• Detail-oriented with the ability to oversee daily management of Future Agent processes
• Ability to handle escalated issues and navigate challenging conversations
  
  

How To Stand Out (Preferred Qualifications)

• Demonstrated experience with compliance regulations and enforcement of company policies
• Comfortable leading and communicating in virtual meetings
• Access to fast internet and up-to-date equipment for daily company meetings
  
  

#CallCenterManagement #HealthInsurance #RemoteWork #CareerGrowth #InclusiveWorkplace

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