Trading Applications Support Analyst
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Company Description
Asset manager
Job Description
Application Support team provides investment application support across all
areas of the Fixed Income business, primarily supporting:
Investment portfolio.
The role is user-facing and its purpose is to ensure that the day-to-day (BAU) IT
needs of the business are met. The team deals with a wide variety of support issues
and BAU planning activities, supporting a range of applications from 3rd party Front
Office systems to bespoke order management and quantitative financial modelling
platforms.
The role also encompasses change management and development tasks across a
number of the systems we support. Out-of-hours rotation participation and occasional
scheduled weekend work may be required.
ROLE ACCOUNTABILITIES :
Issue Management
solution.
recorded (e.g. in ServiceNow). Provide timescales where appropriate.
Small Scale Development
interruptions you are likely to experience during your work. If you are in any
doubt as to what constitutes appropriate structure, obtain agreement from
your manager beforehand.
Further Support and Project involvement
handover to deal with BAU queries.
management, release and code reviews.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED :
strongly preferred.
REQUIRED PERSONAL QUALITIES :
Analytical thinking:
Initiative:
Communication:
CONTACTS :
Internal Contacts:
Varied, including Fund Managers, Traders, Risk, Compliance, Middle Office,
Performance, and all IT departments.
External Contacts:
3rd Party vendors and some clients.
Qualifications
Fixed Income products, the trading life cycle of Bonds, and SQL
Additional Information
Application Support team provides investment application support across all
areas of the Fixed Income business, primarily supporting:
Asset manager
Job Description
Application Support team provides investment application support across all
areas of the Fixed Income business, primarily supporting:
- all trade flow and pricing of Fixed Income investment positions, including overnight
- all associated applications used by the Front Office and other areas of the
Investment portfolio.
The role is user-facing and its purpose is to ensure that the day-to-day (BAU) IT
needs of the business are met. The team deals with a wide variety of support issues
and BAU planning activities, supporting a range of applications from 3rd party Front
Office systems to bespoke order management and quantitative financial modelling
platforms.
The role also encompasses change management and development tasks across a
number of the systems we support. Out-of-hours rotation participation and occasional
scheduled weekend work may be required.
ROLE ACCOUNTABILITIES :
Issue Management
- Prioritize issue resolution based on business risk.
- Devise and develop solutions appropriate to the urgency of the problem.
- Own issues reported to you from notification to closure. This is particularly
solution.
- Ensure that users are provided with updates on calls at intervals appropriate
recorded (e.g. in ServiceNow). Provide timescales where appropriate.
- Assess issues in person when possible and where appropriate.
- Ensure any issue that has the potential for the company to incur financial or
Small Scale Development
- Adopt a structured approach to your development tasks that is appropriate to
interruptions you are likely to experience during your work. If you are in any
doubt as to what constitutes appropriate structure, obtain agreement from
your manager beforehand.
Further Support and Project involvement
- Identify and engage with projects. This will ensure the final delivery is
handover to deal with BAU queries.
- Testing is an integral part to larger projects and we are sometimes required to
- Identify improvements to standard processes and procedures. Seek to
- Adherence to all company policies and procedures. This includes all HR or
management, release and code reviews.
KNOWLEDGE, SKILLS AND EXPERIENCE REQUIRED :
- Proven track record supporting OMS/bespoke investment applications.
- Proven track record of providing support in a fast-paced, user-facing role.
- Strong experience supporting fixed income products, including OTC
- Good SQL skills. Ability to debug SQL scripts is required, and any experience
strongly preferred.
- Experience with CADIS and Control-M is advantageous (training provided).
- Development languages (VBA, Python) and BI experience (Tableau) are
REQUIRED PERSONAL QUALITIES :
Analytical thinking:
- Uses a systematic approach to a complex problem or situation, approaches it
- Can understand advice given from technical specialists and assess the
- Is able to work with incomplete information and to determine dependencies
- Understands the conflicting and changing business requirements and factors
Initiative:
- Takes ownership of problems.
- Takes action ahead of time, anticipating what is needed.
- Actively seeks out the knowledge to perform their role and improve in line with
Communication:
- Able to communicate key issues and their importance to the business.
- Can adapt approach according to the situation and audience.
- Builds relationships with relevant areas across the whole organization.
- Responds or acts calmly even under difficult or distressing conditions such as
CONTACTS :
Internal Contacts:
Varied, including Fund Managers, Traders, Risk, Compliance, Middle Office,
Performance, and all IT departments.
External Contacts:
3rd Party vendors and some clients.
Qualifications
Fixed Income products, the trading life cycle of Bonds, and SQL
Additional Information
Application Support team provides investment application support across all
areas of the Fixed Income business, primarily supporting:
- all trade flow and pricing of Fixed Income investment positions, including overnight
- all associated applications used by the Front Office and other areas of the
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