Information Technology Project Coordinator

New Era Technology is a global technology solutions provider with 4,500+ employees and offices around the world. New Era offers Cloud, Managed, Professional, and Security services, and delivers Collaboration, Data Networking, Digital Transformation, and Physical & Life Safety solutions to more than 14,500 customers worldwide. We are looking for team members to contribute to and deliver our mission: “To deliver and support technology solutions that securely connect people, places, and information.” New Era Technology is a community of like-minded, like-hearted people who share the same vision and values.

Work alongside the finest team of highly skilled and industry-certified professionals who are encouraged to drive change and think outside of the box. As a team member, you will receive competitive benefits, industry training, and certifications. New Era Technology empowers businesses to embrace the future workplace. As customers shift their perspectives on where and how work happens, we are there to meet them with flexible, resilient, and productive solutions. New Era Technology provides a team-oriented culture, a positive environment filled with incredible staff, and a genuine passion for providing the best service to our customers worldwide. We believe that investing in our employees is the key to professional growth, delivering exceptional experiences for our customers, and setting the standard for excellence in our field. We offer a growth-orientated, high-tech environment for employees. Along with our many benefits, you can expect a corporate culture that promotes personal and professional development. Our customer-focused teams are built on our core values: Community, Integrity, Agile, and Committed.

Project Coordinator III

New York (132100)

12 Months

The main function of the Project Analyst is to work with the Premier Partner Operations team to support labeling and other analysis across our Client Verified support queues. Client Verified is a subscription-based service available to Creators and Businesses, offering them benefits ranging from account verification, protection, and customer support. The primary responsibility of this role will be to label large volumes of data, which may involve repetitive tasks and require attention to detail.

Responsibilities:

Become a subject matter expert in labelling workflows and labeling guidelines, practicing labeling in assigned queues

Maintain relationships with cross-functional partners, including Operations, Product, and Engineering

Perform quality audits to provide labeling metrics and insights, support policy guideline updates, and recommend optimization opportunities across support queues

Help unblock obstacles by sharing data and escalating bugs and tooling issues to inform operations and cross-functional teams with supporting documentation

Understand and help incorporate changes shared by cross-functional partners to existing workflows, product features, and planned launches.

Required Skills

• Documentation, tracking, analysis, admin exp
• Worked in a situation which is data driven
• project management where data was driven
• Strong data savvy
• Data interpretation
• Exp working with products and engineering team with operations team

Nice to Have Skills

• Ad sales background
• SQL experience (any coding exp)
• 5+ years of experience in data analysis
• Data driven decision

Attention to Detail: Essential for accurately labeling and annotating large datasets, as mentioned in the first resource where attention to detail is highlighted for disambiguation work

Critical Analysis: Ability to understand complex policies/ideas, identify nuance and patterns, and conduct root cause analyses.

Judgment Making: Ability to make sound judgment calls, especially when categorizing data

Proficiency with Technology: Speed and efficiency in using technology tools and resources are crucial

Ability to Follow Standards: Contractors must ensure that labels are accurate and complete, adhering to predefined standards

Communication Skills: Effective communication is necessary for reporting findings and collaborating with team members. Contractor must also have the ability to manage multiple projects/workflows/communication channels simultaneously

Training and Development: Willingness to participate in training sessions to maintain expertise and accuracy in labeling tasks, as well as to create training documentation when needed.

EEO/AA Statement

New Era Technology provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, national origin, religion, pregnancy, marital status, gender identity, age, physical or mental disability, or covered veteran status.

In addition to federal law requirements, New Era Technology complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.