Desktop Support Analyst

Responsibilities

• Contribute to technical projects to maintain and improve the end-user computing environment.
• Provide troubleshooting and technical support to end-users for the technologies supporting the client’s end-user computing environment across all client geographies (MO, NY, DC, and home offices) including VMware (VDI restarts, disconnects), MS Windows, macOS, laptops, PC hardware, MS Office 365, SCCM Self-Service Software Portal, Active Directory (user updates, password resets), multifunction printers, and a variety of productivity software (e.g., Adobe Acrobat, Cisco Webex, Slack).
• Work directly with end-users to provide technical support via phone, in-person, and Slack messages.
• Create timely documentation in the client’s Jira Service Desk Ticketing System.
  
  

Requirements

• Knowledge of how to use Microsoft Office, Windows, Cisco Webex, and other productivity tools.
• Experience working in, and leading in, a distributed or remote workplace.
• Ability to work independently and manage time to complete assigned tasks/projects.
• Effective time management, communication, and customer service skills.
• Ability to work collaboratively and multitask in a fast-paced environment.
• Ability to maintain confidentiality of projects and information.
• Ability to install, configure, and support software programs and operating systems.
• Ability to support end-user hardware (MacBook, Surface laptops, thin clients, monitors, printers).
  
  

Preferred

• Relevant technology certifications (A+, Network+, Microsoft, Apple, etc.) certifications.
  
  

This is a 12-month Contract opportunity with our Kansas City, MO client. 100% Paid employee medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this position. No third-parties, please.