QA Software Support Analyst

Summary/Objective

As a QA Software Support Analyst, you are charged with assisting underwriters through production support. Your functional duties will include receiving and triaging support tickets, troubleshooting website issues, logging underwriter feedback, and working with developers and project leads to manually QA software to ensure production quality that meet LIO standards. Your ability to problem-solve, think laterally, work well with others, and understand functional requirements are paramount to this position.

Essential Duties & Functions:

To perform this job successfully, an individual must be able to perform each essential duty and function satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Specifically, this role will be responsible for:

• Triage and troubleshoot incoming support tickets from underwriters.
• Work within Jira to file new and or update existing support tickets.
• Utilize existing requirement artifacts to refine test criteria.
• Collaborate with business analysts and development team members to validate complex web-based functionality is working as intended.
• Manually test support and development Jira tickets across multiple platforms (broker portal, policy administration system, billing system, etc) according to documentation/requirements.
• Communicate as needed with various business stakeholders.
• Utilize multiple layers of technology to troubleshoot and pinpoint errors where possible (example: examining the underlying database, viewing various logs, chrome debug tools, etc.)
  
  
  

Qualifications:

• Work independently and be self-motivated.
• Demonstrate the ability to successfully collaborate at any level.
• Ability to work in a virtual environment in a global organization.
• Exhibit excellent communication skills with both technical and non-technical audiences.
• Ability to multi-task and work effectively in a small team in an agile environment.
  
  
  

LIO LIFE – What We Value:

• Customer Lens – Prioritizing our relationships, service and needs of our customers.
• Innovative Thinking – Fostering an environment that empowers and sustains bold thinking and actions.
• Balance – Creating an inclusive, diverse, and holistic balance to meet our personal and professional needs.
• Simplicity – Striving for simplicity in our service, products, and processes.
• Accountability – Owning our results and learning from them.
  
  
  

Required Education And Experience

• 5+ years of experience delivering enterprise-quality software in a fast-paced AGILE environment.
• Both Front and Backend testing experience.
• Must Have Knowledge - Postman, Chrome Dev & Network Tools, and some SQL
  
  
  

Position Type/Expected Hours of Work

This is a full-time position. Expected days and hours of work are Monday through Friday, 8:30 a.m. to 5 p.m. This position may require long hours and weekend work.

EEO Statement

LIO Insurance provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, creed, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.