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Guest Relations Specialist-Theme Parks (Remote)

Salary undisclosed

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The Guest Relations Specialist is a role responsible for managing bookings and reservations for theme parks. Your primary objective is to ensure a seamless and enjoyable experience for our guests, from booking their visits to addressing their needs and inquiries. Below are the key responsibilities and qualifications for this role:

Key Responsibilities:

  • Reservation Management:
    • Handle the booking process for individual visitors, families, and groups, ensuring a smooth and efficient experience
    • Assist guests in selecting appropriate ticket packages and accommodations based on their preferences
    • Monitor and maintain reservation systems to maximize park capacity
  • Guest Engagement:
    • Provide exceptional customer service by responding to inquiries, assisting with special requests, and resolving booking-related issues
    • Inform guests about park policies, pricing, and any current promotions
    • Create a welcoming and accommodating atmosphere for all visitors
  • Record Keeping:
    • Maintain accurate records of reservations, ticket sales, and guest information
    • Generate reports to analyze booking trends and support data-driven decision-making
    • Keep online booking platforms up-to-date and user-friendly
  • Revenue Enhancement:
    • Identify opportunities for upselling, such as meal plans, fast passes, or premium experiences
    • Collaborate with marketing and sales teams to develop strategies for increasing bookings and revenue
  • Problem Resolution:
    • Efficiently manage booking-related issues, including changes, cancellations, and refunds
    • Address guest complaints and escalate complex matters as needed
  • Compliance and Safety:
    • Ensure that the park operates in compliance with health and safety regulations, particularly during challenging circumstances like pandemics
    • Stay informed about park policies and procedures and communicate them to guests
Qualifications:

  • A high school diploma or equivalent; a degree in hospitality, business, or a related field is an advantage but not required
  • Demonstrated experience in customer service, preferably within the hospitality, travel or entertainment industry a plus but not required
  • Exceptional communication and interpersonal skills
  • Strong attention to detail and excellent organizational abilities
  • Ability to thrive in a dynamic, fast-paced environment
  • Knowledge of theme park attractions is a plus but not required

As a Guest Relations Specialist, your role is pivotal in shaping the guest experience, ensuring their satisfaction, and contributing to the park's overall success. Your proficiency in managing reservations, providing top-notch customer service, and helping guests make the most of their visit will be instrumental in maintaining the park's reputation and driving its prosperity.️

Benefits:

  • Flexible Schedule
  • Travel Perks
  • Licensed & Bonded
  • Personal Website
  • E&O Insurance with Fraud Protection
  • Daily Training Available
  • Travel Agent Certification
  • Lucrative Commission Compensation
  • Remote Opportunity
  • Full Training Provided
  • Work FT or PT
  • No experience necessary

Requirements

  • A dedicated home work environment, including:
  • A computer
  • Cell phone
  • High-speed internet
  • Minimal distractions
  • Must be 18+
  • Must be authorized to work in the USA, Mexico, Australia or Costa Rica

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