Quality & Compliance Analyst
Salary undisclosed
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Job Details
Level
Experienced
Job Location
San Diego County - San Diego, CA
Remote Type
N/A
Position Type
Full Time
Education Level
Not Specified
Salary Range
$67,225.60 - $67,225.60 Salary/year
Travel Percentage
Undisclosed
Job Shift
Undisclosed
Job Category
Nonprofit - Social Services
Description
POSITION SUMMARY
The Quality & Compliance Manager oversees the quality assurance of service delivery to the clients of Options For All. The incumbent reports directly to the Workforce Manager and works in coordination with the Chief People Officer, Chief Programs Officer, and other staff to support strategic and operational quality outcomes to enhance client support operations and regulatory requirements. The Quality & Compliance Manager has administrative ownership of case management and workforce management systems.
This position is based in our San Diego, CA headquarters located at 4250 Pacific Highway, STE 125 San Diego, CA 92110
Essential Functions
QUALIFICATIONS
This position requires the employee to regularly stand, walk, sit, talk, and hear. They must be capable of writing, using a computer keyboard, telephone, and related office equipment. Ability to lift 15lbs. required.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.
Level
Experienced
Job Location
San Diego County - San Diego, CA
Remote Type
N/A
Position Type
Full Time
Education Level
Not Specified
Salary Range
$67,225.60 - $67,225.60 Salary/year
Travel Percentage
Undisclosed
Job Shift
Undisclosed
Job Category
Nonprofit - Social Services
Description
POSITION SUMMARY
The Quality & Compliance Manager oversees the quality assurance of service delivery to the clients of Options For All. The incumbent reports directly to the Workforce Manager and works in coordination with the Chief People Officer, Chief Programs Officer, and other staff to support strategic and operational quality outcomes to enhance client support operations and regulatory requirements. The Quality & Compliance Manager has administrative ownership of case management and workforce management systems.
This position is based in our San Diego, CA headquarters located at 4250 Pacific Highway, STE 125 San Diego, CA 92110
Essential Functions
- Provides preparation and support to programs for Commission on Accreditation of Rehabilitation Facilities (CARF), Regional Center QA, Title 17 and Title 22 audits, and Community Care Licensing compliance inspections for all regions served
- Conducts program quality audits to maintain compliance standards and best practices
- Collaborates with program leadership to lead program improvement initiatives, identify gaps in client support and operational quality processes, and develop sustainable solutions
- In close coordination with the Chief People Officer, identifies staff training opportunities that increase the quality of services provided to clients and also ensures compliance indicators are met
- Maintains comprehensive working knowledge of OFA’s policies and procedures
- Assists with year-end collection and compiling of the Outcome Measurement Report (OMR) data
- Acts as the primary administrator for Options For All’s case management and workforce planning systems
- Maintains confidentiality and protects sensitive data at all times including client information, proprietary information, and personnel information
- Other duties as assigned
QUALIFICATIONS
- High school diploma, equivalent or GED.
- Bachelor’s degree (preferred)
- A minimum of 5 years of quality and compliance and/or I/DD Program leadership
- Experience working in the non-profit sector (preferred)
- Attend all required meetings and complete all required training
- Comply with all Options For All policies and procedures
- Highly detail oriented
- Ability to take initiative and work independently
- Strong organizational and time management skills
- Ability to communicate effectively both orally and in writing
- Proficient computer and technology skills including Microsoft Outlook, Excel, and Word
- Successful completion of background check
- Compensation is $67,225.60 per year
- 100% company paid medical, dental, and vision coverage for employees
- 100% company paid dental and vision for qualified dependents
- 50% company paid medical coverage for qualified dependents
- 403(b) retirement program
- All benefits start on the employee’s first day of hire
This position requires the employee to regularly stand, walk, sit, talk, and hear. They must be capable of writing, using a computer keyboard, telephone, and related office equipment. Ability to lift 15lbs. required.
The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee will experience normal office conditions with a well-lighted work area and minor noise from standard office equipment.
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