Client Service Analyst-Help Desk
Salary undisclosed
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Manager seeking proficiency in: Email, Workday, and Active Directory (AD)
1st shift: Monday - Friday 8am - 5pm 8 hours + lunch break
Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required.
Degree in Computer Science, Engineering, or related discipline preferred.
At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability
Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint
OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7Hardware: a Consumer Electronics company Optiplex desktops, Latitude laptops and a Consumer Electronics company/Intermec/Client printers, Blackberry, iPhone, iPad
Protocols: TCP/IP, HTTP, Ethernet
Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
1st shift: Monday - Friday 8am - 5pm 8 hours + lunch break
Associates' Degree (or 2 years equivalent combination of formal education and/or related experience) required.
Degree in Computer Science, Engineering, or related discipline preferred.
At least one year of experience in IT support, with technical proficiency in a broad range of software and hardware. Medical environment a plus.
Impeccable customer service skills
Must be able to multi-task and prioritize well
Experience using ticketing system to track incidents
Excellent writing and communication skills
Demonstrated problem-solving ability
Broad range of network and desktop knowledge
Ability to give verbal instruction patiently to non-technical users
Knowledge of current PC and mobile computing technology
Familiarity with Cisco, ServiceNow, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare.
Desktop: Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise anti-virus and Microsoft Explorer 7-10, Sharepoint
OS: Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7Hardware: a Consumer Electronics company Optiplex desktops, Latitude laptops and a Consumer Electronics company/Intermec/Client printers, Blackberry, iPhone, iPad
Protocols: TCP/IP, HTTP, Ethernet
Technologies: CITRIX, DHCP, VPN, VDI, VMware, Cisco hardware, encryption, security, SCCM, and many clinical IT applications
As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.
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