Epicareer Might not Working Properly
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Please Turn on your JavaScript

Epicareer might not working properly because your browser javascript is turned off.

What is JavaScript?

JavaScript is like the magic behind making websites interactive. Basically, it makes Epicareer more enjoyable and engaging.
How do i turn this on?
Find tutorial for your browser below :
  1. Make sure the webpage is open.
  2. In the Safari app on your Mac, choose Safari > Preferences, then click Security.
  3. Make sure the Enable JavaScript checkbox is selected.
  4. Click Websites.
  5. On the left, click Content Blockers.
  6. Make sure Off is chosen in the pop-up menu next to the website.
  7. On the left, click Pop-up Windows.
  8. Make sure Allow is chosen in the pop-up menu next to the website.
Visit Site here
  1. Open Chrome on your computer.
  2. Click. then Settings.
  3. Click Privacy and Security.
  4. Click Site settings.
  5. Click JavaScript.
  6. Select Sites can use Javascript.
Visit Site here
  1. If you're running Windows OS, in the Firefox window, click Tools > Options.
  2. Tip: If you're running Mac OS, click the Firefox drop-down list > Preferences.
  3. On the Content tab, click the Enable JavaScript check box.
Visit Site here
  1. Click the "Settings and more" icon at the top right of the Edge browser window.
  2. Click Settings.
  3. From the Settings menu, click Cookies and site permissions.
  4. Scroll down and click on JavaScript.
  5. In the JavaScript window, toggle the slider to "on" or "allowed."
  6. Close the Settings tab.
  7. Refresh the page.
Visit Site here
  1. Go to Settings.
  2. Click Advanced in the left sidebar, and click Privacy & security.
  3. Under Privacy and security, click Site settings.
  4. Click JavaScript.
  5. At the top, turn on or off Allowed (recommended).
Visit Site here
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Jobs or company...

Support Manager

Salary undisclosed

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Job Details

Description

JOB TITLE: Software Support Manager

FLSA STATUS: Exempt

DEPARTMENT: Public Sector Operations

REPORTS TO: Director of Support

SUPERVISORY RESPONSIBILITIES: Yes

JOB LOCATION: Piney Flats, TN or Shreveport, LA

TRAVEL: 5%

Essential Duties & Responsibilities
  • Lead and manage the software support team, including recruitment, training, and performance management.
  • Develop and implement support strategies, processes, and best practices to improve efficiency and customer satisfaction.
  • Monitor support metrics and key performance indicators (KPIs) to ensure the team meets service level agreements (SLAs) and quality standards.
  • Oversee the resolution of escalated and complex technical issues, ensuring timely and effective solutions.
  • Collaborate with development, product management, and other stakeholders to identify and address software defects and enhancement opportunities.
  • Provide regular reports and updates on support activities, performance, and customer feedback to senior management.
  • Develop and maintain support documentation, including knowledge bases, user guides, and troubleshooting resources.
  • Ensure adherence to company policies, procedures, and compliance requirements.
  • Manage support tools and systems and recommend improvements to enhance support operations.
  • Foster a customer-centric culture within the support team, focusing on delivering exceptional service and building strong client relationships.

Minimum Qualifications (education And Experience)
  • Associate’s degree or equivalent professional experience.
  • Strong leadership and team management skills, with the ability to motivate and develop a team.
  • Proficiency in using support ticketing systems, remote access software, and other support technologies.
  • Effective communication skills and the ability to interact with stakeholders.
  • Must have strong verbal and written communication skills

Preferred Qualifications (education And Experience)
  • Bachelor’s degree or higher from an accredited institution.
  • Two (2) or more years of related experience
  • Experience with support metrics, KPIs, and performance management.
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